Customer Service Representative - International Voice Process

TTEC; Ahmedabad District; On-site; INR 300,000 - 450,000; Full time

Job summary

TTEC in Ahmedabad is seeking a customer service associate to handle inbound calls, understand needs, and resolve queries with empathy. You will provide information about products and services while maintaining a professional demeanor and meeting quality metrics.

Role requires 1+ year of experience or freshers welcome, strong communication, and willingness to work a night shift. Local commute to the office and in-person interviews are required.

Qualifications

• 1 year or more of customer service experience – Freshers welcome to apply.
• Excellent verbal communication and strong conversational abilities.
• High School Diploma or equivalent qualification.
• Computer savvy with ability to navigate multiple applications and systems.
• Willingness to work in a pure night shift.
• Candidates should be local and able to commute to the office.
• Candidates must be available for an in-person / face-to-face interview; virtual interviews not considered.

Responsibilities

• Interact with customers over the phone to understand needs and resolve queries.
• Provide effective solutions with professionalism and empathy.
• Answer questions, resolve issues, and provide product or service information.
• Report to a Team Lead and contribute to team success.
• Maintain a professional, empathetic, customer-focused approach in every interaction.
• Meet defined quality, productivity, and customer experience metrics.

Skills

Verbal communication

Customer service

Problem solving

Computer literacy

Night shift ready

Local to Ahmedabad

Education

High School Diploma or equivalent

Tools

CRM software

MS Office

Job description

What You'll Be Doing

Do you have a passion for helping others and creating exceptional customer experiences? In this role, youll interact with customers over the phone, understand their needs, resolve their queries, and provide effective solutions with professionalism and empathy.

Whether its answering customer questions, resolving issues, providing product or service information, or simply ensuring a positive interaction, youll play an important role in delivering an exceptional customer experience.

Youll report to a Team Lead and contribute to the success of both the customer experience and the overall team.

During a Typical Day, Youll

• Handle incoming customer calls and assist them with their queries and concerns.
• Understand customer requirements and provide accurate and timely resolutions.
• Maintain a professional, empathetic, and customer-focused approach during every interaction.
• Provide relevant information about products and services.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.
• Meet defined quality, productivity, and customer experience metrics.

What You Bring to the Role

• 1 year or more of customer service experience – Freshers are welcome to apply.
• Excellent verbal communication skills with strong conversational abilities.
• High School Diploma or equivalent qualification.
• Computer savvy with the ability to navigate multiple applications and systems.
• Strong customer-handling and problem-solving skills.
• Willingness to work in a pure night shift.
• Candidates should be local and able to commute to the office.
• Candidates must be available for an in-person / face-to-face interview. Virtual interviews will not be considered.

What You Can Expect

• Knowledgeable, encouraging, and supportive leadership.
• A diverse and inclusive work environment.
• Career growth and plenty of learning opportunities.
• Competitive compensation and performance-based bonus opportunities.
• A collaborative team culture where your contribution makes a difference.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.