Executive

Ex; Ernakulam; On-site; INR 250,000 - 420,000; Full time

Job summary

Ex in Kerala, India is hiring for an order processing role focused on accurate order entry into ERP systems and coordinating with internal teams. Fluency in Spanish and English is required to manage customer inquiries and ensure timely fulfillment.

Ideal candidates will validate order details, perform basic checks, and support invoicing and documentation to comply with process requirements. This position emphasizes data accuracy and teamwork across sales, warehouse, and logistics.

Qualifications

• Basic understanding of order management processes.
• Familiarity with ERP systems.
• Fluency in Spanish and English.
• Strong communication and data accuracy skills.

Responsibilities

• Receive and enter customer orders into ERP systems accurately.
• Validate order details (pricing, quantities, customer data, and delivery terms).
• Perform basic credit and order checks per defined guidelines.
• Coordinate with sales, warehouse, logistics, and billing teams for smooth order fulfillment.
• Track order status and follow up on delays or discrepancies.
• Handle order modifications, cancellations, and returns under supervision.
• Assist in resolving customer queries related to orders and delivery.
• Ensure proper documentation and compliance with process requirements.
• Support invoicing by maintaining clean and accurate order data.

Skills

Order management

ERP systems

Spanish language

English language

Communication skills

Cross-functional coordination

Customer service

Job description

Brief Job Description:

• Basic understanding of order management process and its corresponding activities
• Good communication skills in Spanish and English languages
• Receive and enter customer orders into ERP systems accurately
• Validate order details (pricing, quantities, customer data, and delivery terms)
• Perform basic credit and order checks as per defined guidelines
• Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment
• Track order status and follow up on delays or discrepancies
• Handle order modifications, cancellations, and returns under supervision
• Assist in resolving customer queries related to orders and delivery
• Ensure proper documentation and compliance with process requirements
• Support invoicing by maintaining clean and accurate order data