Order-To-Cash Operations Coordinator

Pentair; Dadri; On-site; INR 500,000 - 700,000; Full time

Job summary

Pentair is seeking a qualified individual to oversee team operations in Dadri, India. The role involves leading daily operations, processing customer orders, ensuring compliance with company standards, and providing customer support through effective communication.

The ideal candidate will have over 3 years of experience in order management and a strong ability to support team workflows. Proficiency in ERP or CRM systems is essential. The position offers an opportunity to make a significant impact on team performance and customer satisfaction.

Qualifications

• 3+ years of experience in order management or customer service.
• Proven ability to manage workflows and prioritize tasks.
• Strong communication skills for customer interactions.

Responsibilities

• Coordinate daily team workloads and monitor performance.
• Process customer orders in ERP/CRM systems accurately.
• Respond to customer inquiries about order status and issues.
• Manage cases through resolution and documentation.

Skills

Order management

Customer service

Team leadership

Communication

ERP/CRM systems

Job description

Key Responsibilities

Team Leadership & Daily Operations

• Coordinate and monitor daily team workloads across order queues and case management systems
• Ensure work is prioritized and executed in alignment with business guidelines (e.g., key accounts, urgent requests)
• Provide real-time support, direction, and escalation assistance to team members
• Act as the first point of contact for operational questions, issue resolution, and workflow clarification
• Support onboarding and training of new team members on systems, SOPs, and best practices
• Ensure team follows all company policies and procedures including but not limited to attendance monitoring and team member availability

Order Processing & Transaction Management

• Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completeness
• Manage order queues and prioritize work based on business guidelines (e.g., key customers, urgent requests)
• Perform order adjustments, corrections, and updates as needed
• Support EDI and manual order entry processes, including issue resolution

Customer Support & Communication

• Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updates
• Provide proactive communication on order confirmations, delays, and changes
• Deliver professional, clear, and solution-oriented responses to customer requests
• Ensure all customer interactions are documented within the system of record (e.g., Salesforce)

Case & Queue Management

• Manage customer service cases from intake through resolution, including assignment and follow-up
• Work cases in a structured queue (e.g., oldest to newest) to meet service expectations
• Route inquiries appropriately when escalation or specialized support is required

Process Compliance & Continuous Improvement

• Follow established SOPs for order entry, payment handling, and customer communication
• Ensure compliance with company policies, including secure handling of customer data and payment information

Relevant Experience

• 3+ years of experience in order management, customer service, or order-to-cash operations in a high-volume environment
• Experience coordinating daily workflows, managing shared queues, and prioritizing work based on business needs and service expectations
• Proven ability to support team members through real-time guidance, issue resolution, and escalation handling
• Hands-on experience processing customer orders, updates, and corrections within ERP, CRM, or case management systems
• Strong background in customer communication, including order status updates, issue resolution, and clear documentation of interactions
• Experience following standardized procedures and maintaining compliance with company policies, data handling requirements, and service standards
• Demonstrated ability to support onboarding, training, and continuous process improvement initiatives