Executive

Billedright Healthcare Solutions; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Billedright Healthcare Solutions in Chennai seeks an Executive for Patient Caller to handle patient accounts, clarify billing issues, and negotiate payment plans. You will make inbound and outbound calls, review tickets, and coordinate with the Client team to resolve queries.

The role requires 3+ years in patient calling, excellent verbal and written communication, and proficiency in MS Excel/Word. Night shift options are available, with immediate joiners preferred.

Qualifications

• Prior experience in patient calling is mandatory.
• Experience in AR would be an added advantage.
• Excellent verbal and written communication skills.
• Ability to type 40 wpm and above with 90% accuracy.
• Good knowledge in MS excel and word.
• Flexible with Night shift timings 8 AM to 5PM EST (5.30 PM to 2.30 AM IST) and 8 AM to 5 PM PST (8.30 PM to 5.30 AM IST).
• IMS eCW software knowledge would be an added advantage.
• 3+ years of experience in patient calling.
• Immediate joiners.

Responsibilities

• Should be responsible to work on internal tickets queries received from Client.
• Should be responsible to work on Voice mails received on a daily basis apart from attending inbounds and outbound calls.
• Answer Inbound calls that is being routed to his queue line.
• Outbound calls if any to be completed which was assigned by other Teams.
• Review tickets from patients and answer those and assign it to respective team if necessary.

Skills

Patient calling

AR experience

Communication skills

Typing speed 40 wpm

MS Excel

MS Word

Night shift

3+ years

Education

Any Degree

Tools

IMS eCW software

Job description

Job Summary

Job Title: Patient Caller (Executive). Location: Chennai. Department: Patient EDI Relations. Reports To: Asst. Manager (Patient Calling).

Job Purpose: Patient calling representatives address patients concerns about their accounts, help with billing issues and negotiate to collect unpaid debt. Their duties include creating payment plans and taking patients payments. When a patients account has an overdue balance, the patient account rep calls the patient to discuss recovering the payment. Good communication skills help working with patients and clearly explaining policies and details.

Responsibilities

• Should be responsible to work on internal tickets tickets\\queries received from Client.
• Should be responsible to work on Voice mails received on a daily basis apart from attending inbounds and outbound calls.

Daily Routine

• Answer Inbound calls that is being routed to his queue line
• Outbound calls if any to be completed which was assigned by other Teams
• Review tickets from patients and answer those and assign it to respective team if necessary.

Skills and Competencies

• Prior experience in patient calling is mandatory.
• Experience in AR would be an added advantage.
• Excellent verbal and written communication skills.
• Ability to type 40 wpm and above with 90% accuracy.
• Good knowledge in MS excel and word.
• Flexible with Night shift timings 8 AM to 5PM EST (5.30 PM to 2.30 AM IST) and 8 AM to 5 PM PST (8.30 PM to 5.30 AM IST).
• IMS eCW software knowledge would be an added advantage.
• 3+ years of experience in patient calling.
• Immediate joiners.

Qualifications

Any Degree

Key Performance Indicators (KPIs)

• Achieving Daily Productivity

Job Details

• Job Type: Full time
• Job Opening Name: Executive
• Location: Chennai
• State: Tamil Nadu
• Country: India