Patient Care Executive (Inbound Calling)

RG Stone Urology & Laparoscopy Hospital; Delhi; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Collaborative environment

Job summary

RG Stone Urology & Laparoscopy Hospital in Delhi invites a Patient Care Executive to join the Marketing and Clinical Programs team. You will handle patient calls and emails, guide them through procedures, and coordinate with departments to ensure smooth service delivery.

This role emphasizes accuracy in data entry, quality assurance, and timely follow-up on patient accounts, with a supportive environment and opportunities for professional development.

Qualifications

• Graduate with any discipline.
• Strong communication and professional patient handling skills.
• Ability to manage inquiries and data entry accurately.

Responsibilities

• Answer incoming calls and emails from patients professionally.
• Resolve patient complaints and queries related to doctors, hospital and services.
• Inform patients about procedures to proceed.
• Monitor automated systems and assist callers in need.
• Prioritize emergency calls and coordinate with relevant departments.
• Review and follow-up on patient accounts in a timely manner.
• Enter and update correct patient data into computer databases.
• Participate in quality assurance and continuous quality improvement.
• Comply with company policies and regulations.

Skills

Customer service

Communication skills

Problem solving

Data entry

Quality assurance

Attention to detail

Team coordination

Education

Any Graduate

Job description

Role:- Patient Care Executive
Department - Marketing and Clinical Programs

• Answers incoming Calls & Emails of patients in a professional and courteous manner.
• Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.
• Assist patient by informing the procedure to be followed to proceed further.
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
• To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
• Review and follow-up on patient accounts in a timely manner.
• Enter and update correct patient data into the computer data bases.
• To be involved in quality Assurance / Quality control activities.
• To perform all the jobs as may be assigned.
• Participation in Continuous Quality Improvement.
• Comply with company policy and procedures and pertinent laws or regulations.

Job Description

Role:- Patient Care Executive
Department - Marketing and Clinical Programs

What You’ll Do: -

• Answers incoming Calls & Emails of patients in a professional and courteous manner.
• Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.
• Assist patient by informing the procedure to be followed to proceed further.
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
• To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
• Review and follow-up on patient accounts in a timely manner.
• Enter and update correct patient data into the computer data bases.
• To be involved in quality Assurance / Quality control activities.
• To perform all the jobs as may be assigned.
• Participation in Continuous Quality Improvement.
• Comply with company policy and procedures and pertinent laws or regulations.

What We Are Looking for

Any Graduate

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment