Hiring Individual Contributor For leading MNC | Hybrid Mode |CTC-10LPA

Rivera Manpower Services; Bengaluru; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Rivera Manpower Services in Bengaluru is hiring an Individual Contributor for Service Support Management within Insurance Operations. You will manage end-to-end processing and serve as the SPOC for stakeholders, coordinating with carriers, vendors, and branches to ensure timely service delivery.

The ideal candidate has 4+ years in International Voice Banking or Insurance, a graduate/PG degree, and strong communication skills. Insurance certification is a plus; US visa is an advantage.

Qualifications

• 4+ years in International Voice Banking / Insurance voice.
• Graduate or postgraduate degree required.
• Strong written and verbal communication skills.
• Insurance certification is an added advantage.
• U.S. visa is an added advantage.

Responsibilities

• Manage end-to-end insurance processing and policy servicing activities.
• Act as a Single Point of Contact (SPOC) for assigned business stakeholders and operational requirements.
• Manage day-to-day stakeholder communication and client coordination.
• Coordinate with carriers, retailers, vendors, finance teams, branch teams, and internal stakeholders.
• Handle insurance-related queries by conducting appropriate research and providing accurate resolutions.
• Monitor and follow up on service requests to ensure timely and accurate completion.
• Maintain appropriate documentation and ensure process records are updated accurately.
• Prioritize tasks, emails, urgent requests, and operational activities based on business requirements.
• Support the complete policy lifecycle, including policy servicing and related operational activities.
• Identify and resolve process issues while minimizing rework and service delays.
• Build and maintain strong relationships with stakeholders to ensure a positive customer experience.
• Ensure adherence to defined quality, process, compliance, and service standards.
• Take ownership of escalations and coordinate with relevant teams for timely resolution.
• Work closely with branch and operations teams to support business requirements and improve service delivery.

Skills

Insurance domain knowledge

Stakeholder management

Excellent communication

SPOC experience

Education

Graduate/Postgraduate

Job description

Hiring: Individual Contributor - Service Support Management

We are hiring Individual Contributor for Insurance Operations for leading MNC Service Support Management.

Key Responsibilities

• Manage end-to-end insurance processing and policy servicing activities.
• Act as a Single Point of Contact (SPOC) for assigned business stakeholders and operational requirements.
• Manage day-to-day stakeholder communication and client coordination.
• Coordinate with carriers, retailers, vendors, finance teams, branch teams, and internal stakeholders.
• Handle insurance-related queries by conducting appropriate research and providing accurate resolutions.
• Monitor and follow up on service requests to ensure timely and accurate completion.
• Maintain appropriate documentation and ensure process records are updated accurately.
• Prioritize tasks, emails, urgent requests, and operational activities based on business requirements.
• Support the complete policy lifecycle, including policy servicing and related operational activities.
• Identify and resolve process issues while minimizing rework and service delays.
• Build and maintain strong relationships with stakeholders to ensure a positive customer experience.
• Ensure adherence to defined quality, process, compliance, and service standards.
• Take ownership of escalations and coordinate with relevant teams for timely resolution.
• Work closely with branch and operations teams to support business requirements and improve service delivery.

Candidate Profile

• 4+ years of experience in International Voice Banking / Insurance / Property & Casualty Insurance voice.
• Graduate / Postgraduate.
• Strong knowledge of the Insurance domain.
• Excellent written and verbal communication skills.
• Strong interpersonal, logical-thinking and decision-making skills.
• Proactive approach with strong ownership and accountability.
• Insurance certification is an added advantage.
• Experience in transition/onboarding, SPOC or onshore travel is preferred.
• Valid U.S. Visa is an added advantage.

Compensation CTC: Up to 10 LPA Up to 25% hike on last drawn CTC, based on experience and profile.