Evening Shift Airline Customer Care

Freelanceshop; Ernakulam; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

Evening shift allowances

Health insurance

Paid leave and holiday benefits

Job summary

Freelanceshop is seeking a dedicated Evening Shift Airline Customer Care Executive located in Ernakulam, Kerala. This role involves supporting airline passengers with inquiries, booking modifications, and ensuring a high level of customer satisfaction through exceptional service.

The ideal candidate should be customer-focused, possess strong communication skills, and be able to manage multiple tasks efficiently during evening hours. Benefits include a competitive salary, evening shift allowances, and health insurance.

Qualifications

• 0–3 years of experience in customer service, call center, or airline support roles.
• Excellent verbal and written communication skills in English.
• Ability to handle high call volumes and manage multiple customer requests.

Responsibilities

• Provide professional customer service support to airline passengers.
• Assist customers with flight reservations and cancellations.
• Resolve passenger inquiries and manage complaints with empathy.

Skills

Verbal communication skills

Written communication skills

Customer service orientation

Interpersonal skills

Problem-solving skills

Ability to multitask

Tools

CRM systems

Job description

Job Summary

Global MNC Tech is seeking a dedicated and customer-focused Evening Shift Airline Customer Care Executive to support airline passengers and travel partners with exceptional service. In this role, you will assist customers with flight inquiries, booking support, ticket modifications, and travel-related concerns.

The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to manage multiple customer interactions while maintaining professionalism. This position is ideal for individuals who enjoy helping people and working in a dynamic, fast-paced airline customer service environment during evening hours.

Key Responsibilities

• Provide professional customer service support to airline passengers via phone, email, or chat.

• Assist customers with flight reservations, booking confirmations, ticket changes, and cancellations.

• Resolve passenger inquiries related to baggage policies, travel schedules, and airline services.

• Manage complaints and service issues with empathy and efficiency while ensuring customer satisfaction.

• Maintain accurate records of customer interactions in the CRM system.

• Coordinate with airline operations and ticketing teams to resolve complex issues.

• Provide up-to-date information on airline policies, promotions, and travel guidelines.

• Ensure compliance with company standards and airline industry regulations.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong customer service orientation and interpersonal skills.

• Ability to handle high call volumes and manage multiple customer requests efficiently.

• Basic computer proficiency and familiarity with CRM or ticketing systems.

• Good listening skills and a solution-oriented approach to customer concerns.

• Ability to remain calm and professional in challenging situations.

Experience

• 0–3 years of experience in customer service, call center, travel, or airline support roles.

• Prior experience in airline reservations, travel agencies, or hospitality customer service is an advantage.

• Fresh graduates with strong communication skills are encouraged to apply.

Working Hours

• Evening Shift position (typically between 3:00 PM – 11:00 PM or similar schedule).

• Five working days per week with rotational off days.

• Flexibility to work weekends or public holidays if required.

Knowledge, Skills and Abilities

• Knowledge of airline ticketing procedures and travel policies is beneficial.

• Ability to multitask in a fast-paced customer service environment.

• Strong problem-solving and decision-making skills.

• High attention to detail and accuracy when handling booking information.

• Team-oriented mindset with the ability to collaborate effectively with colleagues.

Benefits

• Competitive salary package.

• Evening shift allowances and performance incentives.

• Comprehensive training and onboarding programs.

• Opportunities for career growth within the travel and airline support sector.

• Health insurance and employee wellness programs.

• Paid leave and holiday benefits.

Why Join

At Global MNC Tech, we value professionalism, innovation, and customer satisfaction. Joining our team means becoming part of a supportive and inclusive work environment where employees are empowered to grow their careers. You will gain valuable exposure to the global airline industry while developing professional customer service skills and building a rewarding career.

How to Apply

Interested candidates can apply by submitting their updated resume and a brief cover letter through the companys official recruitment portal or via the HR email provided in the job listing.

Shortlisted applicants will be contacted for an initial screening interview followed by a final selection process. Early applications are encouraged as positions are limited.