Walk-in | Airlines Customer support

Ienergizer; Bengaluru; On-site; INR 366,000 - 438,000; Full time

Job summary

Ienergizer in Bengaluru, India invites applications for Airlines Customer Support. The role focuses on assisting customers with flight reservations, changes, and ticket queries, using GDS systems to check availability and fares.

Rotational day shifts, 36,000 INR CTC per month plus incentives, and an education requirement of any graduate. Prior airline/travel/BPO experience is preferred and English communication must be excellent.

Qualifications

• Excellent English communication, both spoken and written.
• Customer-focused with strong listening and problem-solving skills.
• Prior Airlines, Travel, BPO, or reservation experience preferred.
• Working knowledge of Amadeus, Galileo or Sabre is a strong advantage.
• Hindi language skills are an added advantage.

Responsibilities

• Assist customers with flight reservations, itinerary changes and ticket queries.
• Handle cancellations, rebooking, refunds per policies.
• Use airline reservation systems or GDS to check availability and fares.
• Explain fare rules, baggage info, timings and travel policies.
• Resolve concerns with clear communication and accuracy.
• Document interactions and update bookings in the system.
• Coordinate with internal teams for escalations and complex requirements.
• Follow process guidelines, quality standards, privacy, and targets.

Skills

Excellent verbal and written English

Customer-focused approach

Problem-solving skills

Rotational shifts experience

Travel/BPO/reservation experience

Education

Any Graduate

Tools

Amadeus

Galileo

Sabre

Job description

HIRING FOR AIRLINES CUSTOMER SUPPORT

Location: Bangalore, AKR Tech Park, Kudlu Gate,

SALARY: 36,000 CTC per month + Incentives

EUDCATION: Any Graduate

shifts; Rotational predominantly day shifts based on business requirements

Experience About the Role: Prior Airlines / Travel / BPO customer support experience preferred

Key Responsibilities

• • Assist customers with flight reservations, itinerary changes and ticket-related queries.
• • Handle cancellations, rebooking, refunds and other post-booking requests as per applicable policies.
• • Use airline reservation systems or GDS platforms to check availability, fares, schedules and booking details.
• • Understand and communicate fare rules, baggage information, flight timings and basic travel policies.
• • Resolve customer concerns through clear communication while maintaining service quality and accuracy.
• • Document customer interactions and update booking or case information accurately in the relevant system.
• • Coordinate with internal teams for escalations, irregular operations and complex customer requirements.
• • Follow process guidelines, quality standards, data privacy requirements and productivity targets.

Skills & Requirements

• • Excellent verbal and written English communication.
• • Customer-focused approach with strong listening and problem-solving skills.
• • Prior experience in Airlines, Travel, BPO, Customer Support or Reservation processes preferred.
• • Working knowledge of Amadeus, Galileo or Sabre is a strong advantage.
• • Hindi communication is an added advantage.
• • Comfortable working in rotational shifts and a target-driven customer service environment.
• • Good computer skills and the ability to learn travel/reservation tools quickly.