EUC Desktop support, Windows OS Administration, Mac OS

Theitmind; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT support company in Chennai seeks an experienced EUC Desktop Support professional with 7–12 years in Desktop Engineering. The ideal candidate will have strong skills in Intune, ITIL certification, and experience in multi-platform environments. Responsibilities include leading application provisioning solutions and orchestrating patch management. This position offers an opportunity to excel in a dynamic IT environment.

Qualifications

• 7–12 years of experience in Desktop Engineering/EUC, with Level 3 responsibilities.
• Possession of ITIL Foundation certification or higher.
• Proven expertise in Intune, Autopilot/ADE, LAPS, and security baselines.

Responsibilities

• Lead application provisioning solutions for Windows and macOS.
• Establish secure administrative practices through Intune.
• Orchestrate patch management strategies for Windows and macOS.

Skills

Intune mastery

Windows Autopilot design

Application governance using WDAC/App Control

Patch management orchestration

Job description

EUC Desktop support, Windows OS Administration, Mac OS

Qualifications & Experience :

• 7–12 years of experience in Desktop Engineering/EUC, with demonstrated Level 3 responsibilities across Windows and macOS environments, including automation and application packaging.
• Possession of ITIL Foundation certification (or higher), with hands-on experience in Problem and Change management and Post-Incident Reviews (PIRs).
• Proven expertise in Intune (Windows/macOS), Autopilot/ADE, LAPS, WDAC/AppLocker, security baselines, and update orchestration.
• Experience working in 24/7 operational environments and on-call rotations, with job location limited to Chennai and Bangalore.
• Strong skills in documentation, knowledge base writing, SOP/runbook maintenance, and an understanding of asset lifecycle management (HAM).

Must-Have Skills:

• Mastery of Intune for multi-platform environments, including policy architecture, RBAC, scope tags, dynamic groups/filters, and health reporting for both Windows and macOS.
• Experience designing scalable provisioning solutions, such as Windows Autopilot/Device Preparation and Apple ADE, optimizing ESP/OOBE, managing secure/bootstrap tokens, and ensuring robust reset and repurpose workflows.
• Expertise in establishing secure administrative practices by implementing Windows LAPS via Intune, with RBAC-controlled retrieval and rotation, consistent with least-privilege principles and audit trails.
• Ability to lead application governance using WDAC/App Control (managed installer) and AppLocker, piloting in audit mode, transitioning to enforcement, and managing exceptions.
• Competence in orchestrating patch management strategies, including comprehensive Windows update rings (feature, quality, driver, expedite) and macOS DDM deadlines, maintaining compliance dashboards and rollback procedures.

Mandatory Skills: Desktop Engineering/EUC,ITIL,Autopilot/ADE, LAPS, WDAC/AppLocker,

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