EUC(EUC support)Support Engineer

Persistent; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Health checkups

Insurance coverage

Education sponsorship

Flexible hours

Job summary

Persistent in Hyderabad seeks a dedicated Support Engineer specializing in End User Computing Migration Tools. You will help plan, deploy, and support migrations of end-user environments, ensuring minimal business disruption and high user satisfaction.

The role requires 3+ years of experience, strong troubleshooting skills, and ability to train users and create helpful documentation. This full-time position emphasizes collaboration across IT teams and continuous improvement.

Qualifications

• Experience in End User Computing environments and migration tools.
• Strong troubleshooting and communication skills.
• Experience delivering user training materials and support documentation.

Responsibilities

• Assist in planning and executing end-user computing migration projects with minimal business disruption.
• Provide technical support and troubleshooting for EUC tools and applications.
• Collaborate with cross-functional teams to gather requirements and develop migration strategies.
• Conduct user training sessions and create documentation for smooth transitions.
• Monitor migration progress and address issues as they arise.
• Stay updated on EUC trends to provide innovative solutions.
• Support migration readiness assessments, deployment activities, and post-migration stabilization.

Skills

End User Computing

VDI

Intune

SCCM

Job description

About Position:

We are seeking a dedicated and skilled Support Engineer specializing in End User Computing Migration Tools to join our dynamic team in Hyderabad. The ideal candidate will play a crucial role in supporting the migration of end-user computing environments, ensuring a seamless transition for our clients. This position requires a strong understanding of end-user computing technologies and a passion for delivering exceptional support.

• Role: Support Engineer
• Location: Hyderabad
• Experience: 3+ Years
• Job Type: Full-Time Employment

Main KeySkills :-EUC- Desktop Support, VDI, Intune, SCCM

What You'll Do:

• Assist in the planning and execution of end-user computing migration projects, ensuring minimal disruption to business operations.
• Provide technical support and troubleshooting for end-user computing tools and applications.
• Collaborate with cross-functional teams to gather requirements and develop migration strategies.
• Conduct user training sessions and create documentation to facilitate smooth transitions.
• Monitor and report on migration progress, identifying and addressing any issues that arise.
• Stay updated on the latest trends and technologies in end-user computing to provide innovative solutions.
• Support migration readiness assessments, deployment activities, and post-migration stabilization efforts.
• Ensure a positive user experience throughout migration and adoption initiatives.

Expertise You'll Bring:

• Proven experience in End User Computing environments and migration tools.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent verbal and written communication skills to interact effectively with clients, stakeholders, and team members.
• Experience developing user training materials, knowledge articles, and support documentation.
• Ability to work independently and collaboratively within a fast-paced environment.
• Familiarity with end-user computing platforms, desktop migration tools, and workplace technologies.
• Experience with project delivery methodologies and migration project support activities.
• Knowledge of ITIL or other service management frameworks.
• Certifications related to End User Computing, IT Support, or Microsoft technologies are advantageous.
• Strong understanding of desktop support, application deployment, and user migration processes.
• Experience supporting enterprise-scale migration initiatives and digital workplace transformations.
• Ability to track migration progress, identify risks, and proactively address issues.
• Strong customer service orientation with a focus on delivering exceptional end-user experiences.
• Experience collaborating with infrastructure, application, security, and support teams.
• Strong analytical and problem-solving capabilities.
• Commitment to continuous improvement, process optimization, and operational excellence.
• Passion for technology, user enablement, and successful migration outcomes.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents