EUS Team Leader

Fourth Dimension Technologies; Chennai District; On-site; INR 500,000 - 550,000; Full time

Job summary

Fourth Dimension Technologies in Chennai is seeking a motivated IT Support Lead to mentor a team of technicians and ensure high-quality service delivery across hardware, software, and network issues.

You will oversee mobile device management, software packaging, antivirus, patching, SLA adherence, and project work. Salary: 5 to 5.5 LPA. Immediate joiner preferred.

Qualifications

• Excellent communication skills.
• Male candidates only.

Responsibilities

• Lead and mentor a team of IT support technicians, fostering a collaborative and efficient work environment.
• Provide advanced troubleshooting and resolution for hardware, software, and network issues.
• Oversee the deployment, management, and support of mobile devices and applications.
• Manage the packaging and deployment of software applications to ensure compatibility and performance.
• Implement and maintain antivirus solutions to protect the organization's IT infrastructure.
• Ensure timely distribution of software updates and patches to maintain system security and performance.
• Monitor and ensure compliance with SLAs for incidents, tasks, and change requests, ensuring timely and effective resolution.
• Manage and deliver IT projects related to desktop support and other managed services.
• Develop and maintain comprehensive technical documentation, including procedures, user guides, and training materials.
• Coordinate with vendors for hardware and software procurement, maintenance, and support.
• Implement and enforce security policies and procedures to protect company data and systems.
• Track and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
• Prepare daily attendance for site and mail to corporate office.
• Prepare DCR (Daily Call Report) for all site and mail to corporate office.
• Engineer shift roster has to make based on call / project requirement and engineer training.
• Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
• Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
• Provide technical support to engineers.
• Daily Repeat call report to be prepare.
• Daily more than one hour call report to be prepare.
• Project planning and follow up until complete.
• Prepare monthly consolidated report.
• Prepare monthly review meeting PPT.
• Asset inventory have to maintain.
• Supporting for VIP user calls.

Skills

Excellent communication skills

Job description

Role & responsibilities:

• Lead and mentor a team of IT support technicians, fostering a collaborative and efficient work environment.
• Provide advanced troubleshooting and resolution for hardware, software, and network issues.
• Oversee the deployment, management, and support of mobile devices and applications.
• Manage the packaging and deployment of software applications to ensure compatibility and performance.
• Implement and maintain antivirus solutions to protect the organization's IT infrastructure.
• Ensure timely distribution of software updates and patches to maintain system security and performance.
• Monitor and ensure compliance with SLAs for incidents, tasks, and change requests, ensuring timely and effective resolution.
• Manage and deliver IT projects related to desktop support and other managed services.
• Develop and maintain comprehensive technical documentation, including procedures, user guides, and training materials.
• Coordinate with vendors for hardware and software procurement, maintenance, and support.
• Implement and enforce security policies and procedures to protect company data and systems.
• Track and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
• Prepare daily attendance for site and mail to corporate office.
• Prepare DCR (Daily Call Report) for all site and mail to corporate office.
• Engineer shift roster has to make based on call / project requirement and engineer training.
• Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
• Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
• Provide technical support to engineers.
• Daily Repeat call report to be prepare.
• Daily more than one hour call report to be prepare.
• Project planning and follow up until complete.
• Prepare monthly consolidated report.
• Prepare monthly review meeting PPT.
• Asset inventory have to maintain.
• Supporting for VIP user calls.

Preferred candidate profile:

• Excellent communication skills
• Only Male candidates can apply

Job Location: Chennai

Salary: 5 to 5.5 LPA

NP: Immediate Joiner or 15 days can apply.

Interested candidates kindly share your profile to "[e-mail]" with below mentioned details.

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