EUC Hands & Feet Support Engineer

eJAmerica; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

eJAmerica in Mumbai, India is seeking an IT Support Engineer to provide L1/L2 multi-platform support for desktops, laptops, and peripherals in an enterprise setting. You will troubleshoot hardware, software, and basic network issues while ensuring timely ticket resolution and SLA compliance.

The role requires hands-on experience with Windows and Mac OS, strong problem-solving skills, and familiarity with IT ticketing processes.

Qualifications

• Hands-on troubleshooting of hardware, software, and basic network issues.
• Experience with Windows and Mac OS environments.
• Familiarity with IT ticketing processes and SLAs.

Responsibilities

• Provide L1/L2 support for desktops, laptops, and peripheral devices.
• Diagnose and troubleshoot hardware, software, and OS issues.
• Support Windows and macOS environments, software installations, updates, and patching.
• Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting.
• Manage device lifecycle activities including allocation, configuration, tracking, refresh and decommissioning.
• Assist onboarding and offboarding including user account setup and system configuration.
• Escalate complex issues to L3 support when required.
• Maintain accurate asset inventory and technical documentation.

Skills

Desktop troubleshooting

Windows/Mac OS support

Communication

Problem solving

Tools

Intune

SCCM

Active Directory

Office 365

Job description

We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance

.Key Responsibilities

• Provide L1/L2 support for desktops, laptops, printers, and peripheral device
• Diagnose and troubleshoot hardware, software, and operating system issue
• Support Windows and Mac OS environments, software installations, updates, and patching
• Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting
• Manage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioning
• Support onboarding and offboarding activities including user account setup and system configuration
• Use tools such as Intune and SCCM for device management and software deployment
• Manage support tickets, prioritize incidents, and ensure SLA adherence
• Maintain accurate asset inventory and technical documentation
• Escalate complex technical issues to L3/support teams when require

Required Skill

• Strong knowledge of desktop and laptop troubleshooting
• Experience in Windows/Mac OS support
• Understanding of networking fundamentals and remote support tool
• Hands-on experience with ticketing systems and IT support process
• Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred
• Good communication and problem-solving skill