IT Support Engineer

Pramana; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Pramana is looking for a passionate Senior UI Designer in Bengaluru who can craft intuitive, visually compelling, and scalable digital experiences. You will handle L1/L2 IT support for end-users across Mac, Windows, and Linux. The ideal candidate should have 3–4 years of IT support experience, strong troubleshooting skills, and be familiar with endpoint security and ITSM tools like ServiceNow. Join us to ensure high design standards and usability across our products.

Qualifications

• 3–4 years of hands-on experience in IT support/desktop support.
• Strong knowledge of Mac, Windows, and basic Linux troubleshooting.
• Good understanding of network fundamentals (IP addressing, DNS, DHCP, VPN).

Responsibilities

• Provide L1/L2 support for end-user issues across Mac, Windows, and Linux environments.
• Install, configure, and troubleshoot laptops, desktops, and peripherals.
• Handle user onboarding/offboarding, including system setup and access provisioning.

Skills

IT support experience

Mac troubleshooting

Windows troubleshooting

Linux troubleshooting

Network fundamentals

ITSM tools

Endpoint security

Troubleshooting skills

Communication skills

Tools

ServiceNow

Job description

We are seeking a Senior UI Designer who is passionate about crafting intuitive, visually compelling, and scalable digital experiences. You will play a key role in shaping the look and feel of our products, ensuring consistency, usability, and high design standards across all user touchpoints.

• Provide L1/L2 support for end-user issues across Mac, Windows, and Linux environments
• Install, configure, and troubleshoot laptops, desktops, and peripherals
• Handle user onboarding/offboarding, including system setup and access provisioning
• Troubleshoot basic network issues (LAN/WiFi, VPN connectivity, DNS, DHCP)
• Provide application support for business and SaaS applications
• Manage and resolve tickets via ServiceNow (or similar ITSM tools) within defined SLAs
• Assist in endpoint security enforcement (CrowdStrike, JumpCloud or similar tools)
• Support identity and access management tasks (Okta / JumpCloud – user access, MFA issues)
• Perform routine system checks, updates, and patching for endpoints
• Maintain IT assets and inventory, including tracking and documentation
• Coordinate with vendors for hardware support and repairs
• Document issues, solutions, and standard operating procedures (SOPs)
• Escalate complex issues to next level / Infra teams as required

Skills

• 3–4 years of hands‑on experience in IT support / desktop support
• Strong knowledge of Mac, Windows, and basic Linux troubleshooting
• Good understanding of network fundamentals (IP addressing, DNS, DHCP, VPN)
• Experience with ITSM tools - ServiceNow
• Familiarity with endpoint security and device management tools
• Strong troubleshooting and problem‑solving skills
• Good communication and user‑handling skills