IT Support Administrator

Jobtailor; India; On-site; INR 400,000 - 700,000; Full time

Job summary

Jobtailor is seeking an IT Support professional to maintain daily operations across Windows and macOS. You will handle onboarding, imaging, asset tracking, and vendor coordination to keep devices ready for staff.

Responsibilities include managing Google Workspace and Microsoft 365 accounts, deploying MDM policies with Intune/Jamf, and supporting AV and conferencing hardware. Strong documentation and user‑focused service are essential.

Qualifications

• CompTIA A+ certification and 2+ years IT experience, or 3+ years in IT support roles.
• Strong troubleshooting in Windows and macOS environments.
• Excellent documentation skills and attention to detail.
• Experience with hardware procurement, imaging, and deployment, with some vendor coordination experience.
• Familiarity with MDM platforms such as Microsoft Intune and/or Jamf.
• Google IT Support Certificate.
• Experience administering Google Workspace and/or Microsoft 365.
• Knowledge of networking fundamentals including TCP/IP, DHCP, and DNS.
• Experience with ITSM platforms (ServiceNow, Jira, Zendesk).
• Familiarity with endpoint security tools including antivirus and threat management.
• Experience supporting AV and conferencing technology is a plus.

Responsibilities

• Provide day-to-day IT support for Windows and macOS via phone, email, or in person.
• Handle onboarding/offboarding IT processes, imaging, configuration, and deployment.
• Coordinate with hardware vendors for orders, receiving, and asset tracking.
• Manage device enrollment and compliance with MDM platforms.
• Administer Google Workspace and Microsoft 365 accounts and licenses.
• Maintain IT asset inventory and SLA-driven service desk ticketing.
• Support AV/conferencing equipment setup and troubleshooting.
• Assist Network and Systems Engineers with on-site tasks and cabling.
• Document IT processes and contribute to IT projects.

Skills

IT support

Windows & macOS

Vendor coordination

MDM administration

Google Workspace / Microsoft 365

Networking basics

Documentation

ITSM / ticketing

AV & conferencing support

Endpoint security

Education

CompTIA A+ certification

Google IT Support Certificate

Tools

Microsoft Intune

Jamf

Microsoft 365

ServiceNow

Jira

Zendesk

Zoom Rooms

Job description

Responsibilities

• Provide day‑to‑day IT support for employees across Windows and macOS environments, troubleshooting hardware, software, and connectivity issues via phone, email, and in‑person
• Support the employee technology lifecycle—including laptop imaging, configuration, deployment, and recovery—for onboarding and offboarding employees
• Coordinate with hardware vendors to assist with equipment orders, receiving, and asset tracking
• Assist in administering MDM platforms (Microsoft Intune, Jamf) for device enrollment, compliance, and software deployment
• Manage user accounts and access across Google Workspace and Microsoft 365, including provisioning and deprovisioning
• Maintain accurate IT asset inventory, tracking hardware and software from procurement through retirement
• Manage and resolve IT Service Desk tickets within SLA, ensuring a high level of customer satisfaction and clear communication throughout
• Support the setup and troubleshooting of AV and conferencing equipment including Zoom Rooms, displays, and peripherals
• Assist Network and Systems Engineers with on‑site tasks including cabling, switch connections, and wireless access point support
• Administer and support endpoint security tools including antivirus and MDM compliance policies
• Escalate complex issues to Tier 2 or senior team members when needed, with clear documentation of steps already taken
• Maintain IT documentation including knowledge base articles, asset records, and onboarding/offboarding checklists
• Contribute to IT projects such as hardware refreshes, office setup, and software rollouts

Requirements

• CompTIA A+ certification and 2+ years of IT experience, or 3+ years in IT Support, Helpdesk, or a similar technical role
• Solid troubleshooting skills across Windows and macOS environments
• Strong documentation habits and attention to detail
• Experience with hardware procurement, imaging, and deployment, with some vendor coordination experience
• Familiarity with MDM platforms such as Microsoft Intune and/or Jamf
• Google IT Support Certificate
• Experience administering Google Workspace and/or Microsoft 365 including user and license management
• Working knowledge of networking fundamentals including TCP/IP, DHCP, and DNS
• Experience with helpdesk/ITSM platforms (ServiceNow, Jira, Zendesk, or similar)
• Familiarity with endpoint security tools including antivirus and threat management software
• Experience supporting AV and conferencing technology is a plus