Enterprise SMB Account Manager

Jio; Mumbai; Presencial; INR 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

Reliance Jio is seeking Account Managers for SMB enterprises in Mumbai. The role focuses on acquiring new customers, building strong relationships, and delivering solutions that meet client objectives.

You will coordinate with Solutioning, manage escalations, and drive the full sales cycle with an emphasis on cloud and SaaS offerings. Ideal candidates have 7–12 years in sales or account management, with MBA or Graduate backgrounds, and strong negotiation, analytical, and communication skills.

Formación

• 07–12 years of experience, must have at least 5 years in corporate sales or account management
• Any Graduate or MBA preferred

Responsabilidades

• Acquire customers and hit targets for assigned accounts in the SMB Enterprise segment.
• Build and maintain long-lasting relationships with new and existing enterprise customers.
• Identify and understand key customer needs and map to products and services.
• Collaborate with Solutioning to ensure timely delivery of products and services.
• Maintain escalation matrix for customer complaints and issue resolution.
• Follow end-to-end sales processes to meet account metrics.
• Leverage cloud and SaaS selling experience when appropriate.
• Create customer profiles for each assigned account.
• Nurture account-focused relationships for upsell and cross-sell opportunities.

Conocimientos

Negotiation

Analytical

Communication

Dealing with ambiguity

Educación

MBA

Bachelor's degree

Descripción del empleo

Reliance Jio is inviting applications from suitable candidates to join us as Account Managers for SMB division in our Enterprise Business Unit.

The positions are available in the Mumbai

Education Requirement

• Experience - 07 - 12 years(must have at least 5 years experience in corporate sale or account management role of any industry)
• Any Graduate or MBA preferred

Job Description

• Acquire customers and achieve the targets given for the allocated ,accounts. Responsible to acquire Enterprise customers by building a, thorough understanding of key customer needs and requirements,
• Play an integral part in generating new sales that will turn into, long lasting relationships,
• Expand the relationships with existing customers by continuously, proposing solutions that meet their objectives,
• Collaborate with the Solutioning team to provide the products and services and ensure timely delivery to customers,
• Maintain hygiene and control escalation matrix for customer, complaints resolution,
• Follow internal processes to ensure the end to end sales cycle and meeting account metrics
• Cloud and Saas selling experience is preferable,
• Create Customer profile as per the template for each account assigned,
• Building & Nurturing Account focused relationship: Prior experience of account management

Skill sets

• Negotiation Skills - Ability to sell in competitive market, environment
• Analytical Skill - Ability to analyze data/situation to gather insights.
• Communication Skills - Ability to convey thoughts effectively
• Dealing Ambiguity - Ability to complete a project/task on a strict deadline with little direction.