Account Manager / SMB Success Account Manager

Rapsys Tech Solutions; Bengaluru; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

Rapsys Tech Solutions is seeking an SMB Success Account Manager to build and maintain strong relationships with US small business clients, focusing on account growth, client retention, and driving cross-sell and upsell opportunities.

The role requires 1–3 years of customer-facing experience, with responsibilities spanning engagement, product implementation, training, and cross-functional coordination. US time zone coverage and evening IST work hours are involved.

Formación

• 1–3 years in customer-facing roles.
• Understanding of churn, retention, cross-sell, and upsell strategies.
• Strong multitasking abilities.
• Excellent verbal and written communication.
• Basic SMB operations knowledge.
• Proficiency with CRM systems.
• Problem-solving and analytical skills.

Responsabilidades

• Maintain regular engagement with US SMB clients and business owners.
• Drive successful product implementation and adoption.
• Provide proactive account support and address client concerns.
• Monitor account health and take necessary actions.
• Facilitate client training sessions and document feedback.
• Coordinate with internal teams to ensure smooth operations.
• Analyze churn, retention, and revenue opportunities for upsell/cross-sell.

Conocimientos

Customer-facing

Churn & retention

Cross-sell & upsell

Multitasking

Communication

CRM

Problem-solving

Analytical

Descripción del empleo

Job Summary

Join our dynamic team as an SMB Success Account Manager, responsible for building and maintaining strong relationships with US small business clients through consistent, meaningful engagement. The role focuses on account growth, client retention, and driving cross-sell and upsell opportunities.

Location and Experience

Location: Bangalore

US Time Zone Coverage (EST/PST)

Experience: 1-3 years

Work Timings

6 PM - 4 AM or 9 PM - 7 AM

Working Days

Monday to Friday with two Saturdays working

Responsibilities

• Maintain regular engagement with US SMB clients and business owners
• Drive successful product implementation and adoption
• Provide proactive account support and address client concerns
• Monitor account health and take necessary actions
• Facilitate client training sessions and document feedback
• Coordinate with internal teams to ensure smooth operations
• Analyze churn, retention, and revenue opportunities for upsell/cross-sell

Key Success Indicators

• Client engagement levels
• Account health metrics
• Product adoption and success
• Response quality and client satisfaction
• Onboarding effectiveness
• Revenue growth via upsell/cross-sell

Required Skills

• 1-3 years in customer-facing roles
• Understanding of churn, retention, cross-sell, and upsell strategies
• Strong multitasking abilities
• Excellent verbal and written communication skills
• Basic understanding of SMB operations
• Proficiency with CRM systems
• Problem-solving and analytical skills

Ideal Candidate

• Experience working with US clients
• Strong interpersonal and organizational skills
• Proactive communication style
• Detail-oriented and able to manage multiple accounts effectively

Work Schedule

US business hours (evening IST); Flexible morning hours