File and Print Services

HCL Technologies Limited; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCL Technologies Limited is seeking an experienced Print Systems Engineer to administer and optimize enterprise printing across multi-vendor environments (HP, Canon, Xerox, Ricoh) in Noida. You will configure uniFLOW/uniFLOW Online for secure printing, deploy PrinterLogic for serverless queues, and manage Windows print infrastructure with L2/L3 troubleshooting.

The role emphasizes cost control, security, reporting, and seamless coordination with OEM vendors for maintainable, scalable print

Qualifications

• Hands-on experience with multi-vendor printer environments.
• Proficient in uniFLOW/uniFLOW Online configurations for secure printing and workflows.
• Experience with printer-driver management and print queues in Windows environments.
• L2/L3 troubleshooting and incident resolution.
• Knowledge of cost, security, and compliance reporting for printing.

Responsibilities

• Administer and support enterprise print services across HP, Canon, Xerox, and Ricoh environments.
• Configure and manage Canon uniFLOW / uniFLOW Online for secure printing, accounting, and workflows.
• Deploy and manage PrinterLogic for serverless print queues and printer-driver management.
• Configure and maintain Windows print queues, drivers, ports, and policies.
• Implement secure print release, follow-me printing, and user authentication using AD / Azure AD.
• Manage OEM tools such as HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, and Ricoh Device Manager.
• Troubleshoot print, scan, application, network, and workflow-related issues.
• Provide L2/L3 support for print-related incidents and SLAs.
• Monitor printer fleet health, consumables, and usage via SNMP-based tools.
• Generate usage, cost, and compliance reports using uniFLOW and OEM platforms.
• Rollouts, migrations, upgrades, and device deployments of print solutions.
• Coordinate with OEM vendors and MSPs for maintenance and escalations.
• Enforce print-security, audits, and cost-control policies.
• Maintain SOPs and knowledge articles; optimize services for cost, reliability, and user experience.

Skills

PrinterLogic

Secure Print / Follow‑Me Printing

Printer Driver Management

Windows Print Infrastructure

L2/L3 Print Support & Troubleshooting

Canon uniFLOW / uniFLOW Online

Tools

HP Web Jetadmin

Xerox CentreWare

Ricoh Device Manager

SNMP-based printer monitoring

Printer fleet & consumables monitoring

Job description

Primary Location: Noida

Experience:4-14 yrs

Position Overview (Job Summary):

Responsible for administering, supporting, and optimizing enterprise print services across a multi-vendor printer environment including HP, Canon, Xerox, and Ricoh. The role requires hands‑on expertise in Canon uniFLOW / uniFLOW Online, PrinterLogic, secure/follow‑me printing, printer driver and queue management, Windows print infrastructure, and print monitoring tools. The engineer will also handle L2/L3 incidents, migrations, upgrades, security, reporting, and vendor coordination.

Primary Skills:

• PrinterLogic
• Secure Print / Follow‑Me Printing
• Printer Driver Management
• Windows Print Infrastructure
• L2/L3 Print Support & Troubleshooting

Secondary Skills:

• HP Web Jetadmin
• Xerox CentreWare
• Ricoh Device Manager
• SNMP‑based printer monitoring
• Printer fleet and consumables monitoring
• Print/scan/workflow troubleshooting
• Usage, cost, and compliance reporting
• Print security and auditing
• SLA‑based incident/service‑request management
• Print solution migrations and upgrades
• SOP and knowledge‑document maintenance

Relevant hands‑on experience should be in:

• Canon uniFLOW and/or uniFLOW Online
• PrinterLogic
• Windows print infrastructure
• L2/L3 troubleshooting and support

Role and Responsibilities

A. Key Responsibilities

• Administer and support enterprise print services across HP, Canon, Xerox, and Ricoh environments.
• Configure and manage Canon uniFLOW / uniFLOW Online for secure printing, accounting, and workflows.
• Deploy and manage PrinterLogic for serverless print queues and printer‑driver management.
• Configure and maintain Windows print queues, drivers, ports, and policies.
• Implement secure print release, follow‑me printing, and user authentication using AD / Azure AD.
• Manage OEM print‑management tools such as HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, and Ricoh Device Manager.
• Troubleshoot print, scan, application, network, and workflow‑related issues.
• Provide L2/L3 support for print‑related incidents and service requests in line with SLAs.
• Monitor printer fleet health, availability, consumables, and usage through SNMP‑based tools.
• Generate usage, cost, and compliance reports using uniFLOW and OEM platforms.

B. Additional Responsibilities:

• Support printer and print‑management solution rollouts, migrations, upgrades, and device deployments.
• Coordinate with OEM vendors and managed service providers for maintenance and escalations.
• Enforce print‑security, audit, and cost‑control policies.
• Maintain SOPs, operational documentation, and print‑service knowledge articles.
• Proactively optimize enterprise print services for cost reduction, service reliability, and improved user experience.