Enterprise Print Support Engineer ( L2 / L3)

Shashwath Solution; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Shashwath Solution in India is seeking an Enterprise Print Support Engineer to manage enterprise print environments, including servers, queues, and secure printing solutions. You will provide Level 2 and Level 3 support for global print environments, resolving complex issues and ensuring operational efficiency.

The role emphasizes print infrastructure management, firmware updates, and vulnerability remediation across Windows, Linux, UNIX, SAP and AS400 platforms, with documentation of SOPs and

Qualifications

• Hands-on experience with enterprise print management and print server administration.
• Ability to provide Level 2 and Level 3 support for global print environments.
• Experience with vulnerability remediation and security of print infrastructures.

Responsibilities

• Install, configure, and repair a wide range of printers and MFDs.
• Manage print servers and secure print queues via enterprise tools.
• Monitor print traffic with industry tools and resolve incidents.
• Collaborate with IT, facilities, and vendors for upgrades.
• Lead root-cause analyses for P1/P2 incidents and mentor junior staff.
• Document SOPs, troubleshooting guides, and print architecture.

Skills

uniFLOW

Equitrac

PaperCut

YSoft SafeQ

Ricoh Streamline

PrinterLogic

Windows Server

Linux

UNIX

z/OS

SAP

AS400

ServiceNow

Tools

HP Web JetAdmin

Euroform JetAdvice

LRS-VPSX

Job description

Job Summary

We are looking for a skilled Enterprise Print Support Engineer with hands-on experience in enterprise print management, print server administration, and secure printing solutions. The ideal candidate will provide Level 2 and Level 3 support for global print environments, resolving complex issues, managing print infrastructure, and ensuring compliance and operational efficiency.

Key Responsibilities

Level 2 Support Duties

• Install, configure, and repair a wide range of network printers, MFDs, Plotters, and Barcode Printers
• Manage print servers and deploy secure print queues via Group Policy or enterprise tools
• Monitor and manage print traffic using tools like PaperCut, uniFLOW, or Equitrac
• Provide Tier 2/3 support for print incidents and service requests
• Collaborate with IT, facilities, and vendors for new installs and upgrades
• Maintain firmware updates, driver repositories, and device security
• Support mobile and remote printing for hybrid users
• Administer and troubleshoot enterprise print solutions such as: PrinterLogic, Equitrac, uniFLOW, Ricoh Streamline, YSoft SafeQo Canon uniFLOW, HP Web JetAdmin, LRS-VPSX, Euroform JetAdvice Configure and support print services on platforms like Windows, Linux, UNIX, IBM z/OS, SAP, AS400
• Manage card readers, IPDS, Bardimm, Fax, and finishing modules using custom UPD drivers
• Ensure vulnerability remediation on print applications and servers
• Document print architecture, SOPs, and troubleshooting guides

Level 3 Support Duties

• Resolve critical P1/P2 incidents and lead root cause analysis for complex print-related issues
• Provide expert guidance to L1 and L2 teams
• Lead print hardware certifications and firmware testing for new models
• Develop and implement scalable print infrastructure solutions
• Prepare and maintain security configuration templates for network-connected printers
• Assist in internal/external audits by providing required documentation
• Lead technical projects such as system upgrades and solution deployments
• Maintain and expand the organizations print knowledge base

Tools & Technologies

Print Management: uniFLOW, Equitrac, PaperCut, YSoft SafeQ, Ricoh Streamline, PrinterLogic

• Print Monitoring & Admin: HP Web JetAdmin, Euroform JetAdvice, LRS-VPSX
• ITSM Tools: ServiceNow or similar platforms
• Operating Systems: Windows Server, Linux, UNIX, z/OS, SAP, AS400.

Mandatory Key Skills

uniFLOW,Equitrac,PaperCut,YSoft SafeQ,Ricoh Streamline,PrinterLogic,Windows Server,Linux,UNIX,z/OS,SAP,AS400,ServiceNow