Enterprise Account Manager - D2C Brands

Paytm Payments Services; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Paytm Payments Services is seeking a Key Account Manager / Enterprise Account Manager to lead strategic relationships with D2C, e-commerce, and retail brands using the Paytm Pi Marketing platform. You will drive customer acquisition, engagement, retention, and cross-sell across CPaaS, AI Agents, and Omnichannel Engagement.

You will own end-to-end sales from mapping to closure, develop account plans, and partner with Marketing, Finance, and Delivery teams to ensure successful onboarding and

Qualifications

• 4–8 years of experience in Enterprise SaaS, CPaaS, MarTech, CRM, or Customer Engagement platforms.
• Proven track record selling into D2C, retail, e-commerce, or consumer brands.
• Proven success in managing enterprise-level accounts and meeting revenue targets.

Responsibilities

• Own the acquisition and growth of a strategic portfolio of D2C, e-commerce, and retail brands.
• Lead end-to-end sales lifecycle from initial mapping to closure and expansion.
• Develop and execute account plans for key enterprise clients.
• Drive product adoption, platform usage, and account retention.
• Track revenue growth, adoption rates, and customer success KPIs.

Skills

Enterprise SaaS

CPaaS

MarTech

CRM

Customer Engagement

Executive Stakeholder Management

Presentation Skills

Negotiation

Deal Structuring

Commercial Acumen

Account Planning

Upselling

Cross-selling

Job description

Role Overview

As a Key Account Manager / Enterprise Account Manager, you will own strategic relationships with leading D2C, digital-first, and retail brands. You will help them drive customer acquisition, engagement, retention, and support through the Paytm Pi Marketing platform —our AI-powered customer engagement platform.

In this role, you will be responsible for driving new business, growing existing accounts, and positioning our comprehensive suite of solutions across Enterprise CPaaS, AI Agents, and Omnichannel Customer Engagement.

Key Responsibilities

Business Development & Revenue

• Portfolio Ownership: Own the acquisition and growth of a strategic portfolio of D2C, e-commerce, and retail brands.
• Target Achievement: Consistently deliver on annual revenue, gross margin, and account growth targets.
• Expansion: Proactively identify and execute cross-sell and upsell opportunities across the full product suite.
• Stakeholder Engagement: Build, nurture, and manage strong executive relationships with CXOs and decision-makers across Marketing, CRM, Digital, Customer Experience (CX), Support, Product, and E-commerce teams.

Sales & Account Growth

• End-to-End Sales Lifecycle: Lead the complete sales lifecycle—from initial solution mapping and commercial negotiation to final closure and account expansion.
• Strategic Planning: Develop and execute comprehensive account plans for key enterprise clients.
• Adoption & Performance: Drive long-term product adoption, platform usage, and account retention.
• Metrics & KPIs: Continuously track key business metrics, including revenue growth, adoption rates, and customer success KPIs.

Solutioning

Understand complex customer challenges and architect tailored solutions across:

• Enterprise CPaaS: WhatsApp, SMS, Voice, Email, and RCS
• AI Agents
• Omnichannel Customer Engagement
• Conversational Commerce

Cross-Functional Collaboration

• Product & Engineering: Share critical customer feedback, adoption barriers, feature requests, and market intelligence to directly influence the product roadmap.
• Onboarding & Customer Success: Partner closely with internal delivery teams to ensure flawless implementation, seamless onboarding, and high platform adoption.
• Marketing: Collaborate to develop compelling success stories, case studies, reference accounts, and strategic go-to-market initiatives.
• Finance & Business Operations: Coordinate on commercial structuring, pricing models, renewals, invoicing, and long-term account expansion plans.

Ideal Candidate Profile

Experience

4–8 years of experience in Enterprise SaaS, CPaaS, MarTech, CRM, or Customer Engagement platforms.

Demonstrated track record of selling into D2C, retail, e-commerce, or consumer brands.

Proven success in managing enterprise-level accounts and consistently meeting or exceeding revenue targets.

Key Skills & Competencies

Category

Core Competencies

Sales Strategy

Enterprise Sales, Account Planning, Upselling/Cross-selling

Domain Expertise

MarTech/CPaaS, Customer Journey Mapping, Conversational Commerce

Soft Skills

Executive Stakeholder Management, High-Impact Presentation & Communication

Commercial

Negotiation, Deal Structuring, Commercial Acumen