Engineering Documentation Specialist

Vertiv Group Corporation; Pune District; On-site; INR 550,000 - 900,000; Full time

Job summary

Vertiv Group Corporation is looking for a Technical Writer to research, write and edit customer-facing documents such as user manuals, online help and quick installation guides. You will coordinate with GBUs, LOBs and OEM partners to deliver clear, accurate documentation, with guidance and sometimes limited product specifications.

You will gather technical information from engineers, ensure clarity and consistency with standards, and manage documentation projects across multiple product lines

Qualifications

• Minimum 3 years of related experience with a bachelor’s degree in engineering or equivalent. Additional degrees/certifications in technical writing preferred.
• Experience communicating clearly in English and ability to explain complex concepts.

Responsibilities

• Researches, writes and edits product documentation for advanced technology products in English.
• Gathers technical information by interviewing engineers and other technical personnel to ensure accuracy and quality of documents.
• Assembles documentation in Vertiv or OEM formats per established standards and styles.
• Develops online help, API documentation and command reference guides for software applications.
• Manages multiple complex project schedules across product lines and businesses.

Skills

Editing skills

Strong communication

Localization experience

Education

Bachelor's degree in engineering

Tools

CSS

XML/XHTML

Microsoft Office

Adobe Acrobat DC Pro

Adobe InDesign

MadCap Flare

Job description

Brief Job Description:

Technical Writer:

Responsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Able to work with and facilitate positive relationships with Global Business Units (GBUs), all Lines of Business (LOB), other departments and OEM customers with specific needs. With guided supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Researches, writes and edits various product documentation for advanced technology products in English language.


• Gathers technical information proactively. Research available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created.


• Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles.


• Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines.


• Able to manage multiple complex project schedules across multiple product lines and businesses.


• Other duties as assigned.

Qualifications:

Required/ Minimum Qualifications:

• Minimum of 3 years of related experience with a bachelor’s degree in engineering (BSC- any stream/BCA or equivalent degree). Additional degrees/certifications in professional writing, technical writing, digital writing/communications, journalism or English are preferred. At least 5 or more years of equivalent experience in a relevant field may be considered in lieu of a bachelor’s degree.

Additional / Preferred Qualifications:

• Fluent in and able to communicate, understand and explain complex concepts in English.


• Experience with writing for localization and working with international teams.


• Experience with CSS, XML and XHTML.


• Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).


• Strong interpersonal, communication and editing skills with high attention to detail.


• Self-motivated with the desire to be a team-player and support team goals and mission.


• Ability to multi-task in a fast-paced, international team environment with multiple deadlines, limited resources and constant change.


• Ability to support multiple time zones when needed.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• Standard physical demands of desk work

Time Travel Needed:

• 25%