Engineering Documentation Specialist

Vertiv Co; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

Vertiv Co is seeking a Technical Writer to research, write, and edit customer-facing documentation such as user manuals, online help systems and quick installation guides. You will collaborate with Global Business Units, LOBs, and OEM customers to ensure clarity, accuracy, and timely delivery for both local and remote projects.

The role requires coordinating multiple project timelines, gathering information from engineers, and delivering documentation in standardized formats.

Qualifications

• Minimum 3 years of related experience with a bachelor’s degree in engineering; advanced writing skills preferred.
• Experience translating complex technical concepts into clear customer-facing documentation.

Responsibilities

• Researches, writes and edits user manuals, online help, and quick installation guides.
• Gathers technical information by interviewing engineers and other staff to ensure accuracy.
• Assembles documentation in Vertiv or OEM formats with consistent structure and style.
• Develops online help, API documentation and Command Reference Guides for software.
• Manages multiple complex project schedules across product lines and businesses.
• Other duties as assigned.

Skills

Technical writing

English communication

Interpersonal skills

Multi-tasking

Education

Bachelor’s degree in engineering

Writing certifications (preferred)

Tools

CSS

XML/XHTML

MS Office

Adobe InDesign

MadCap Flare

Job description

Brief Job Description:
Technical Writer:

Responsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Able to work with and facilitate positive relationships with Global Business Units (GBUs), all Lines of Business (LOB), other departments and OEM customers with specific needs. With guided supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Researches, writes and edits various product documentation for advanced technology products in English language.
• Gathers technical information proactively. Research available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created.
• Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles.
• Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines.
• Able to manage multiple complex project schedules across multiple product lines and businesses.
• Other duties as assigned.

Qualifications:

Required/ Minimum Qualifications:

• Minimum of 3 years of related experience with a bachelor’s degree in engineering (BSC- any stream/BCA or equivalent degree). Additional degrees/certifications in professional writing, technical writing, digital writing/communications, journalism or English are preferred. At least 5 or more years of equivalent experience in a relevant field may be considered in lieu of a bachelor’s degree.

Additional / Preferred Qualifications:

• Fluent in and able to communicate, understand and explain complex concepts in English.
• Experience with writing for localization and working with international teams.
• Experience with CSS, XML and XHTML.
• Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).
• Strong interpersonal, communication and editing skills with high attention to detail.
• Self-motivated with the desire to be a team-player and support team goals and mission.
• Ability to multi-task in a fast-paced, international team environment with multiple deadlines, limited resources and constant change.
• Ability to support multiple time zones when needed.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• Standard physical demands of desk work

Time Travel Needed:

• 25%