Controls Documentation Engineer

Vertiv; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Vertiv is seeking a Technical Writer to develop and edit customer-facing documents, including user manuals and online help, for advanced technology products. You will gather information by interviewing engineers, ensuring accuracy, and delivering consistent documentation across global teams.

The role requires 3+ years of experience in technical writing, strong English communication, and proficiency with XML/XHTML and tools like MadCap Flare and InDesign.

Qualifications

• Bachelor's degree in engineering or equivalent; 3+ years of technical writing experience.
• Fluent in English with ability to explain complex concepts clearly.
• Experience with localization and collaborating with international teams.
• Proficient with XML/XHTML and desktop publishing tools.

Responsibilities

• Researches, writes and edits product documentation in English for advanced technology products.
• Interviews engineers and technical personnel to ensure clarity, accuracy and completeness.
• Assembles documentation in Vertiv or OEM formats, maintaining structure and styles.
• Develops online help, API documentation and Command Reference Guides per standards.
• Manages multiple complex project schedules across product lines and GBUs.
• Performs other duties as assigned.

Skills

Technical writing

Localization experience

XML/XHTML

MadCap Flare

InDesign

MS Office

Communication skills

Attention to detail

Education

Bachelor's degree in engineering / BCA or equivalent

Tools

MadCap Flare

Adobe InDesign

Adobe Acrobat DC Pro

MS Office Suite

CSS

XML/XHTML

Job description

Brief Job Description:

Technical Writer:

Responsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Able to work with and facilitate positive relationships with Global Business Units (GBUs), all Lines of Business (LOB), other departments and OEM customers with specific needs. With guided supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Researches, writes and edits various product documentation for advanced technology products in English language.
• Gathers technical information proactively. Research available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created.
• Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles.
• Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines.
• Able to manage multiple complex project schedules across multiple product lines and businesses.
• Other duties as assigned.

Qualifications:

Required/ Minimum Qualifications:

• Minimum of 3 years of related experience with a bachelor’s degree in engineering (BSC- any stream/BCA or equivalent degree). Additional degrees/certifications in professional writing, technical writing, digital writing/communications, journalism or English are preferred. At least 5 or more years of equivalent experience in a relevant field may be considered in lieu of a bachelor’s degree.

Additional / Preferred Qualifications:

• Fluent in and able to communicate, understand and explain complex concepts in English.
• Experience with writing for localization and working with international teams.
• Experience with CSS, XML and XHTML.
• Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).
• Strong interpersonal, communication and editing skills with high attention to detail.
• Self-motivated with the desire to be a team-player and support team goals and mission.
• Ability to multi-task in a fast-paced, international team environment with multiple deadlines, limited resources and constant change.
• Ability to support multiple time zones when needed.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• Standard physical demands of desk work

Time Travel Needed:

• 25%