Engineer – Production (Thin Film Equipment)

HHV Advanced Technologies Pvt. Ltd; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

HHV Advanced Technologies Pvt. Ltd is seeking an experienced mechanical engineer to support customers with SPM machines across Chennai and Mumbai.

The role involves installing, testing, and servicing equipment, troubleshooting issues, and coordinating with sales, production and marketing to ensure timely, cost-effective service delivery. You will also maintain service databases, handle customer inquiries, and lead or assist with projects while adhering to health and safety regulations.

Qualifications

• Diploma / BE or B.Tech in Mechanical engineering is required.
• 4-5 years of experience in SPM machine assembly is required.

Responsibilities

• Install and test equipment to ensure it runs smoothly
• Troubleshoot customer issues with the sales team for timely solutions
• Coordinate with production and marketing to handle customer issues cost-effectively
• Maintain service and customer complaint databases for monitoring
• Provide routine servicing for installed machines
• Answer customer calls on billing, product problems, service questions and concerns
• Lead or assist with project support
• Follow health and safety regulations and company policies
• Guide customers on how equipment works and safety best practices
• Explain new features and suggest upgrades to customers
• Order and restock materials when required

Education

Diploma / BE or B.Tech - Mechanical

Job description

Department: Customer SupportLocation: Chennai & MumbaiNumber of Positions: 2Education Qualification: Diploma / BE or B.Tech - Mechanical Years of Experience: 4-5 Years in SPM Machine assembly.

Job Description:

• Install and test equipment to ensure it runs smoothly
• Troubleshoot customer issues and provide solutions in tandem with the sales team
• Coordinate with production and marketing teams to ensure all customer issues are handled in a timely and cost effective manner
• Maintain service and customer complaint databases to ensure issues are monitored and tracked effectively
• Provide routine servicing for installed machines
• Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns
• Leading or assisting with the support of projects
• Following government health and safety regulations and the regulations of their employerDelivering services to customers effectively and on tim
• Walking customers through how equipment works including how to use it safely
• Explaining new features and suggesting upgrades to customers
• Ordering and restocking materials when it is required