Engineer

American Express Global Business Travel; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

American Express Global Business Travel is seeking an experienced Zoom Engineer to support our global collaboration engineering team. You will own Zoom administration, drive platform upgrades, and build enterprise integrations to keep meetings secure and scalable across Meetings, Phone, Rooms, Webinars, and Contact Centre.

You will partner with IT, security, and business teams to implement automation, enforce security policies, and stay ahead on Zoom capabilities.

Qualifications

• 5+ years of dedicated Zoom administration and engineering in an enterprise environment.
• 10+ years of overall technology experience across networking, UC, cloud, or enterprise IT.
• Experience with Zoom portfolio: Meetings, Phone, Rooms, Webinars, and Events.

Responsibilities

• Own day-to-day administration, configuration, and health of Zoom environment (Meetings, Phone, Rooms, Webinars, Contact Centre).
• Lead design and implementation of Zoom upgrades, migrations, and new feature rollouts.
• Build and maintain integrations between Zoom and enterprise systems (Microsoft 365, SSO/IdP, CRM).
• Develop automation and scripting using Zoom API to streamline provisioning and reporting.
• Monitor performance, troubleshoot, and perform root-cause analysis to prevent recurrence.

Skills

Zoom administration

API integrations

Python

PowerShell

Networking fundamentals

Tools

Zoom API

Okta/Azure AD

Job description

We're looking for an experienced Zoom Engineer to join our global collaboration engineering team. In this role, you'll be the backbone of how our colleagues connect — keeping meetings running, integrations humming, and our Zoom environment secure, scalable, and ahead of the curve. This is a hands-on, high-impact position. You’ll work closely with IT, security, and business teams across our global footprint to design, deploy, and optimize Zoom across all its dimensions: Meetings, Phone, Rooms, Webinars, and Contact Centre.

What You’ll Do

• Own the day-to-day administration, configuration, and health of our Zoom environment, including Meetings, Phone, Rooms, Webinars, and Contact Centre.
• Lead the design and implementation of Zoom platform upgrades, migrations, and new feature rollouts.
• Build and maintain integrations between Zoom and enterprise systems including Microsoft 365, SSO/IdP providers, CRM platforms, and collaboration tools.
• Develop automation and scripting solutions using the Zoom API to streamline provisioning, reporting, and user lifecycle management.
• Monitor platform performance, troubleshoot escalated issues, and drive root-cause analysis to prevent recurrence.
• Partner with our InfoSec and compliance teams to enforce security policies, access controls, and data governance within Zoom.
• Produce and maintain clear technical documentation: architecture diagrams, runbooks, and configuration standards.
• Support end-user enablement by working with HR and training teams to build adoption and best-practice guidance.
• Stay current with Zoom’s product roadmap and advise the business on emerging capabilities and how to put them to work.

What We’re Looking For

• 5+ years of dedicated Zoom administration and engineering experience in an enterprise environment.
• 10+ years of overall technology experience, spanning network, unified communications, cloud platforms, or enterprise IT.
• Hands‑on expertise across the full Zoom portfolio: Meetings, Phone, Rooms, Webinars, and Events.
• Proven ability to build and maintain Zoom API integrations and automation using Python, PowerShell, or similar.
• Experience integrating Zoom with identity providers (Okta, Azure AD, or equivalent) and enterprise directories.
• Strong understanding of networking fundamentals: SIP, WebRTC, QoS, firewalls, and DNS as they relate to video and voice traffic.
• Demonstrated experience managing Zoom security configurations, including E2EE, data residency, and compliance archiving.

Advantageous Skills

• Zoom Certified Engineer or Administrator certification.
• Familiarity with ITIL or similar service management frameworks.
• Experience with SD‑WAN or network optimization for real‑time media.
• Working knowledge of Microsoft Teams or Cisco Webex environments for interoperability scenarios.