Zoom Engineer

American Express Global Business Travel; Gurugram District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

American Express Global Business Travel (Amex GBT) is seeking a seasoned Zoom administrator to own day-to-day administration, configuration, and health of our Zoom environment across Meetings, Phone, Rooms, Webinars, and Contact Centre.

You will design upgrades, build API integrations with Microsoft 365, SSO/IdP providers, CRM platforms, and automation using Python or PowerShell to streamline provisioning and reporting.

Qualifications

• 5+ years of dedicated Zoom administration and engineering experience in an enterprise environment.
• 10+ years of overall technology experience across network, UC, cloud, or enterprise IT.
• Hands-on expertise with Zoom Meetings, Phone, Rooms, Webinars, and Events.
• Experience building Zoom API integrations and automation using Python or PowerShell.
• Experience integrating Zoom with identity providers and enterprise directories (Okta, Azure AD).
• Strong networking fundamentals: SIP, WebRTC, QoS, firewalls, DNS for video/voice traffic.
• Experience configuring Zoom security, including E2EE, data residency, and compliance archiving.

Responsibilities

• Own day-to-day administration, configuration, and health of our Zoom environment.
• Lead design and implementation of Zoom platform upgrades, migrations, and feature rollouts.
• Build and maintain integrations between Zoom and enterprise systems including Microsoft 365, SSO/IdP providers, CRM platforms, and collaboration tools.
• Develop automation and scripting solutions using the Zoom API to streamline provisioning, reporting, and user lifecycle management.
• Monitor platform performance, troubleshoot escalated issues, and drive root-cause analysis to prevent recurrence.
• Partner with our InfoSec and compliance teams to enforce security policies, access controls, and data governance within Zoom.
• Produce and maintain clear technical documentation: architecture diagrams, runbooks, and configuration standards.
• Support end-user enablement by working with HR and training teams to build adoption and best‑practice guidance.
• Stay current with Zoom’s product roadmap and advise the business on emerging capabilities and how to put them to work.

Skills

Zoom administration

Python

PowerShell

API integrations

SSO/IdP (Okta/Azure AD)

Networking fundamentals

Security configurations

Tools

Microsoft 365

CRM platforms

SSO/IdP

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

• Own the day-to-day administration, configuration, and health of our Zoom environment, including Meetings, Phone, Rooms, Webinars, and Contact Centre.
• Lead the design and implementation of Zoom platform upgrades, migrations, and new feature rollouts.
• Build and maintain integrations between Zoom and enterprise systems including Microsoft 365, SSO/IdP providers, CRM platforms, and collaboration tools.
• Develop automation and scripting solutions using the Zoom API to streamline provisioning, reporting, and user lifecycle management.
• Monitor platform performance, troubleshoot escalated issues, and drive root-cause analysis to prevent recurrence.
• Partner with our InfoSec and compliance teams to enforce security policies, access controls, and data governance within Zoom.
• Produce and maintain clear technical documentation: architecture diagrams, runbooks, and configuration standards.
• Support end-user enablement by working with HR and training teams to build adoption and best‑practice guidance.
• Stay current with Zoom’s product roadmap and advise the business on emerging capabilities and how to put them to work.

What We’re Looking For

• 5+ years of dedicated Zoom administration and engineering experience in an enterprise environment.
• 10+ years of overall technology experience, spanning network, unified communications, cloud platforms, or enterprise IT.
• Hands‑on expertise across the full Zoom portfolio: Meetings, Phone, Rooms, Webinars, and Events.
• Proven ability to build and maintain Zoom API integrations and automation using Python, PowerShell, or similar.
• Experience integrating Zoom with identity providers (Okta, Azure AD, or equivalent) and enterprise directories.
• Strong understanding of networking fundamentals: SIP, WebRTC, QoS, firewalls, and DNS as they relate to video and voice traffic.
• Demonstrated experience managing Zoom security configurations, including E2EE, data residency, and compliance archiving.

Advantageous Skills

• Zoom Certified Engineer or Administrator certification.
• Familiarity with ITIL or similar service management frameworks.
• Experience with SD‑WAN or network optimisation for real‑time media.
• Working knowledge of Microsoft Teams or Cisco Webex environments for interoperability scenarios.

Location

India

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box”; please apply anyway. You may be exactly the person we’re looking for!