Voice Network Engineer

Jade Global; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Jade Global is seeking a Voice Network Engineer based in Hyderabad, India, responsible for deploying and supporting their global voice infrastructure using Zoom Phone and NICE CxOne. The ideal candidate will have over 3 years of experience with voice and collaboration engineering, strong documentation skills, and the ability to manage voice systems to meet business needs. Strong communication skills are essential, and experience in large team collaborations is preferred.

Qualifications

• Minimum of 3+ years of hands-on experience in Voice and Collaboration engineering.
• Experience with video conferencing in multi-vendor environments.
• Strong communication and documentation skills.

Responsibilities

• Implement and support enterprise-class voice networks.
• Deploy voice infrastructures globally.
• Perform troubleshooting for voice and video systems.

Skills

Experience with Zoom Phone

NICE CxOne contact center

Cisco Cube

Voice Gateways

Customer requirements documentation

Education

BS in Computer Science or similar technical field

Tools

Zoom

Poly

Cisco

Job description

Voice Network Engineer

Primary Function of Position: The position has responsibility for the deployment, support, and upgrade of production Zoom Phone, Zoom Meeting, NICE infrastructure supporting worldwide locations. It tests and evaluates voice and video systems for optimum performance, supports ongoing and future business needs, manages the global telecom ISP for SIP trunk and voice circuits, reviews, plans, and evaluates voice systems, and works closely with the network engineering team on design, configuration, and troubleshooting.

Roles and Responsibilities

• Implementing and supporting enterprise class voice networks to support Zoom Phone, NICE CxOne contact center, SFDC voice, and AudioCodes.
• Deploy voice infrastructures in new and existing offices worldwide.
• Proactive management, monitoring, troubleshooting, and technical analysis of the global voice infrastructure.
• Help with the development and implementation of voice, video, and collaboration technology roadmaps globally.
• Perform troubleshooting to isolate and diagnose voice and video problems.
• Design, configure and script NICE CxOne contact center software.
• Help in Call routing, configuration, scripting.
• Assist in the development of voice and video network operations processes, procedures, and documentation.
• Manage worldwide telecom vendors to obtain the best voice service.

Competency Requirements

• Hands on experience with Zoom Phone, NICE CxOne contact center, and SBC.
• NICE ICM Enterprise development and deployment experience, including scripting, configuration, and call routing.
• Experience with Zoom / Poly / Neat Room video conference and integration to Zoom.
• Hands on experience with Cisco Cube and Voice Gateways and Zoom Phone.
• Minimum of 3+ years hands on experience in Cisco and Zoom voice and basic network engineering.
• Strong ability to identify, determine and document customer requirements.
• Solid written and verbal communication proficiencies, quick learning abilities, and self-motivated team player.

Required Skills and Experience

• BS in Computer Science or another similar technical field.
• Minimum of 3+ years of hands‑on experience in Voice and Collaboration engineering.
• Zoom Phone, Cisco Voice, NICE Contact Center.
• Video conferencing with multi-vendor platform (Zoom, Poly, Cisco).
• Collaboration with Zoom Meeting and Phone.
• Good communication and documentation skills.

Notes

• Should have strong communication skills.
• Experience working with large teams.
• NICE CxOne contact center experience is the main preference.
• Experience with SFDC.
• Implementation experience is needed.
• Support and implementation experience.