Employee Engagement Executive

Nirvasa Ayurveda; Gurugram District; On-site; INR 450,000 - 700,000; Full time

Job summary

Nirvasa Ayurveda is seeking an HR professional to manage employee relations, engagement, and retention within our call center operations. The role involves handling grievances, counselling employees, supporting disciplinary actions, and ensuring policy compliance.

You'll drive engagement initiatives, track attrition, conduct stay interviews, and coordinate exit processes while maintaining rigorous HR documentation and MIS reporting.

Qualifications

• Experience in handling employee grievances and workplace issues within defined timelines.
• Ability to counselling sessions with employees and support disciplinary processes.
• Stay updated with HR policies, attendance, code of conduct and workplace discipline.

Responsibilities

• Handle employee grievances and resolve issues within defined timelines.
• Conduct one-on-one counselling sessions with employees.
• Support managers in disciplinary matters and performance issues.
• Ensure fair and consistent implementation of company policies.
• Plan and execute employee engagement activities and events.
• Monitor attrition trends and coordinate exit interviews and attrition analysis.
• Maintain compliance with labor laws and HR policies.
• Coordinate confirmations, transfers and internal movements.
• Prepare ER dashboards and provide insights to HR leadership.

Skills

Employee Relations

Grievance Handling

Conflict Resolution

Employee Engagement

Labor Law Basics

HR Policies & Compliance

Attrition Management

Exit Interview Management

MS Excel

HRMS

Tools

MS Excel

HRMS

Job description

Role Purpose

To maintain a positive employee work environment by handling employee grievances, ensuring policy compliance, driving engagement initiatives, supporting disciplinary processes, and reducing attrition across the call center operations.

Role Purpose

To maintain a positive employee work environment by handling employee grievances, ensuring policy compliance, driving engagement initiatives, supporting disciplinary processes, and reducing attrition across the call center operations.

Key Responsibilities

Employee Relations

• Address employee grievances and resolve workplace issues within defined timelines.
• Conduct one-on-one counselling sessions with employees.
• Support managers in handling disciplinary matters and performance-related issues.
• Ensure fair and consistent implementation of company policies.

Employee Engagement

• Plan and execute employee engagement activities, recognition programs, and cultural events.
• Conduct employee satisfaction surveys and recommend improvement initiatives.
• Celebrate birthdays, festivals, rewards & recognition, and team-building activities.

Attrition & Retention

• Track daily and monthly attrition trends.
• Conduct stay interviews and identify retention opportunities.
• Coordinate exit interviews and prepare attrition analysis reports.
• Recommend action plans to improve employee retention.

Compliance & Policy Management

• Ensure adherence to HR policies, attendance, code of conduct, and workplace discipline.
• Assist in domestic inquiries and disciplinary actions when required.
• Maintain documentation related to warnings, counselling, and disciplinary records.
• Support statutory compliance related to labor laws.

HR Operations Support

• Coordinate employee confirmation, transfers, and internal movements.
• Ensure timely issuance of warning letters, appreciation letters, and other HR communications.
• Maintain employee records and confidential documentation.

MIS & Reporting

• Prepare daily, weekly, and monthly ER dashboards.
• Analyze absenteeism, grievances, disciplinary cases, and engagement metrics.
• Present actionable insights to HR leadership.

Key Skills

• Employee Relations
• Grievance Handling
• Conflict Resolution
• Employee Engagement
• Labor Law Basics
• HR Policies & Compliance
• Attrition Management
• Exit Interview Management
• MS Excel (VLOOKUP, Pivot Tables, Reports)
• HRMS

Key Competencies

• Strong communication and interpersonal skills
• Problem-solving and conflict management
• High emotional intelligence
• Stakeholder management
• Confidentiality and integrity
• Analytical mindset
• Ability to work in a fast-paced call center environment

Key Performance Indicators (KPIs)

• Grievance resolution within SLA
• Employee engagement participation rate
• Reduction in voluntary attrition
• Improvement in employee satisfaction scores
• Timely closure of disciplinary cases
• Compliance with HR policies and audit requirements
• Accurate and timely ER MIS reporting