Associate - HR Operations

Hinduja Global Solutions (HGS); Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Hinduja Global Solutions (HGS) in Hyderabad is seeking an HR Operations professional to handle employee relations, performance management, onboarding support, and exit management. You will coordinate with HR Business Partners to address concerns, document outcomes, and ensure timely processes.

Responsibilities include organizing engagement activities, maintaining confidentiality, and guiding managers and employees through appraisal cycles and documentation. Strong MS Office skills are required.

Qualifications

• Experience in employee relations or HR operations.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Act as first point of contact for employee concerns and grievances, coordinating with HR Business Partners.
• Support performance appraisal cycles by coordinating communication and documentation.
• Assist in onboarding processes: verify documents, issue joining kits, and coordinate induction sessions.
• Coordinate exit processes: conduct exit interviews, ensure asset clearance, and process final settlements.

Skills

Concise communication

Microsoft Office

Attention to detail

Confidentiality

Teamwork

Tools

Outlook

Excel

PowerPoint

Job description

Role & responsibilities

Employee Relations & Conflict Management

• Act as the first point of contact for employee concerns and grievances, facilitating timely resolution in coordination with HR Business Partners.
• Support conflict management by investigating employee issues, documenting findings, and recommending solutions.
• Assist in organizing and conducting employee engagement activities to promote a positive workplace culture.
• Maintain confidentiality and handle sensitive employee matters with discretion and professionalism.

Performance Management

• Support performance appraisal cycles by coordinating communication and documentation with employees and managers.
• Track and maintain performance management records and ensure timely completion of appraisal-related processes.
• Assist managers and employees with clarifications regarding performance metrics, goals, and feedback mechanisms.

Onboarding Support

• Verify and track onboarding documents and assist in resolving minor documentation issues.
• Facilitate new joiner queries related to onboarding and documentation.
• Coordinate with internal teams to ensure new joiners receive ID cards and joining kits in a timely manner.
• Support scheduling of induction sessions and ensure smooth communication with new employees regarding onboarding timelines.
• Follow up with employees to collect signed appointment letters and statutory forms post joining.

Exit Management

• Coordinate the exit process for employees, including conducting exit interviews, ensuring clearance of assets, and retrieving company property.
• Facilitate the documentation and processing of relieving letters, experience certificates, and final settlement in coordination with relevant departments.
• Address exit-related employee queries and support smooth offboarding to maintain positive employer branding.
• Maintain confidentiality and handle exit processes with professionalism and accuracy.

Preferred candidate profile

• Concise communication over email, phone, and in-person.
• Proficient with Microsoft Office Suite including Outlook and Excel.
• Meticulous attention to detail.
• Respectful towards the sensitive and confidential nature of business.
• Contributes both individually and collaboratively in a time-sensitive environment.
• Ability to thrive in a team environment.