Email Support Executive

Snapmint; Jaipur; On-site; INR 213,267 - 255,452; Full time

Job summary

A leading customer service provider is seeking a Customer Service Executive for their Jaipur location. The role involves handling inbound calls professionally, providing email support, and ensuring customer satisfaction. Candidates should have at least 6 months of experience in a relevant field, excellent communication skills, and a typing speed of 30-35 wpm. Competitive compensation of up to 21k CTC with additional incentives is offered. This is an office-based position requiring 6 days of work.

Qualifications

• Minimum 6 months of experience in email/chat/in-call and inbound processes.
• Typing speed must be between 30-35 wpm.
• Age should be a maximum of 28.

Responsibilities

• Handle inbound customer calls professionally.
• Follow up with customers when necessary and ensure resolution.
• Escalate unresolved issues to the appropriate departments.

Skills

Customer support experience

Strong phone contact handling

Active listening

Excellent verbal/written communication skills

Basic computer knowledge

Education

Graduation and above

Job description

Job Title: Customer Service Executive (Voice/Non-Voice)
Department: Customer Service ( Email Support)
Location: Dev Nagar, Tonk Road, Jaipur
Experience Required: (6 months-3 Years)
Industry: E-commerce / Banking / Customer Service / Call Center

Education: Graduation and above

CTC - upto 21k ctc + Incentives

Requirements

• Minimum 6 months of experience in Email/Chat/In-call and inbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
• Notice - Immediate
• Handle inbound customer calls professionally.
• For Email/chat – Typing speed must be in btw 30-35 wpm.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Escalate unresolved issues to the appropriate departments or higher authorities.
• Follow up with customers when necessary and ensure resolution.
• Excellent verbal/written communication skills and basic computer knowledge.
• Age should be a maximum of 28.
• Work from the office and 6 days of work (roster off).