Customer Service / Technical Support: International Process | BPO

Red Hibiscus Info Solutions; Jaipur Municipal Corporation; On-site; INR 469,000 - 513,000; Full time

Benefits offered by this job

PF, ESIC, Mediclaim & Gratuity as per

2.16 paid leaves/month

Partially paid cab facility for night-

3 months paid training

IJP opportunity after 9 months

10-day hotel stay for eligible out of

Job summary

Red Hibiscus Info Solutions in Jaipur is hiring for Customer Service / Technical Support / Sales Executives to manage inquiries through Voice, Chat and Email, provide basic technical troubleshooting, and drive upselling opportunities. The role requires graduation, at least one year of experience in international or BPO settings, and excellent English communication.

It offers a 24x7 rotatable shift, 5 days a week, and benefits such as PF/ESIC, gratuity, paid leaves, training, and IJP

Qualifications

• Graduation mandatory.
• 1+ year of experience in Customer Service / Technical Support / Sales / International BPO.
• International BPO experience preferred.
• Excellent English communication skills.
• Basic technical troubleshooting knowledge.
• Strong customer handling and sales skills.

Responsibilities

• Handle customer interactions via Voice, Chat & Email.
• Provide technical support and troubleshooting.
• Resolve customer queries and ensure high CSAT.
• Drive upselling and cross-selling.
• Achieve Quality, Productivity, CSAT and Sales targets.
• Maintain customer interaction records.

Skills

Customer service

Technical troubleshooting

Sales skills

English fluency

Education

Graduation

Job description

Process: Tech Customer Service Voice, Chat & Email
Work Mode: Work From Office
Experience: Minimum 1 year of experience on paper
Education: Graduation Mandatory
Shift: Rotational / 24x7 | 5 Days Working

Job Description

MNC BPO is hiring Customer Service / Technical Support / Sales Executives for its Tech CS process in Jaipur.

The role involves handling customer queries through Voice, Chat & Email, providing basic technical troubleshooting, resolving customer issues, and driving upselling/cross-selling opportunities.

Salary

• 11.5 Years: 42,000/month package
• 1.52 Years: 44,000/month package
• 2+ Years: 46,000/month package

Package: CTC + PLI + Statutory Bonus

Benefits

• PF, ESIC, Mediclaim & Gratuity as per policy
• 2.16 paid leaves/month
• Partially paid cab facility for eligible night shifts (9:30 PM6:00 AM)
• 3 months paid training
• IJP opportunity after 9 months
• 10-day hotel stay for eligible outstation candidates

Eligibility

• Graduation mandatory
• 1+ year of experience in Customer Service / Technical Support / Sales / International BPO
• International BPO experience preferred
• Excellent English communication skills
• Basic technical troubleshooting knowledge
• Strong customer handling and sales skills

Key Responsibilities

• Handle customer interactions via Voice, Chat & Email
• Provide technical support and troubleshooting
• Resolve customer queries and ensure high CSAT
• Drive upselling and cross-selling
• Achieve Quality, Productivity, CSAT and Sales targets
• Maintain customer interaction records