Customer Support Executive

RMV Workforce LLP; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

RMV Workforce LLP is seeking a Customer Support Executive for an on-site role in Gurugram. You will handle inquiries via phone, email, and online channels, provide timely information, and resolve issues to ensure a positive customer experience.

Logging interactions and escalating complex problems to appropriate teams are key responsibilities. The role requires strong communication in English and local languages, experience with CRM systems, and willingness to work in rotational shifts as per

Qualifications

• Experience in handling customer inquiries via phone, email, or chat.
• Ability to troubleshoot basic technical or service issues.
• Strong verbal and written communication in English and local languages.
• Experience with CRM and ticketing tools.
• Willingness to work on-site in Gurugram and in rotational shifts.

Responsibilities

• Handle customer inquiries via phone, email, and online channels and provide timely information.
• Log and track customer interactions and resolve issues to ensure satisfaction.
• Troubleshoot basic technical or service problems and escalate complex issues.
• Maintain up-to-date product knowledge and follow established procedures.
• Collaborate with cross-functional teams and contribute to process improvements.

Skills

Customer Support

Customer Service

Online Support

Technical Troubleshooting

CRM Tools

Communication

Team Collaboration

Education

Diploma or Bachelor’s degree

Tools

CRM systems

Ticketing tools

Office software

Job description

Company Description

RMV Workforce LLP is a consulting firm in India that connects talent with opportunities across IT, Non-IT, and BPO sectors. The organization focuses on helping professionals advance their careers while supporting businesses in solving complex challenges and driving innovation. Team members work in a collaborative, inclusive culture that values diversity, teamwork, and professional growth. RMV Workforce LLP offers roles where individuals can make a meaningful impact on clients and industries.

Role Description

The Customer Support Executive is a full‑time, on‑site role based in Gurugram. This position is responsible for handling customer inquiries via phone, email, and online channels, providing timely and accurate information, and resolving issues to ensure a positive customer experience. The role involves logging and tracking customer interactions, troubleshooting basic technical or service‑related problems, and escalating complex issues to the appropriate teams. The Customer Support Executive will also follow established procedures, maintain up‑to‑date product and service knowledge, and contribute to continuous improvement by sharing customer feedback with internal stakeholders. Collaboration with cross‑functional teams and adherence to quality and performance metrics are key aspects of the day‑to‑day work.

Qualifications

• Strong skills in Customer Support and Customer Service to handle inquiries and resolve issues effectively.
• Ability to maintain high levels of Customer Satisfaction through professional communication and problem‑solving.
• Experience providing Online Support via chat, email, or web‑based platforms.
• Basic Technical Support capabilities to troubleshoot common service or product‑related problems.
• Excellent verbal and written communication skills in English and local languages, as applicable.
• Good interpersonal skills, with the ability to remain calm and empathetic under pressure.
• Proficiency in using CRM systems, ticketing tools, and standard office software.
• Prior experience in customer‑facing roles in BPO or similar environments is preferred.
• Minimum educational qualification: diploma or bachelor’s degree in any discipline.
• Willingness to work on‑site in Gurugram and in rotational shifts as business needs require.