Email Support Executive

Vrinda International; Gurgaon; On-site; INR 240,000 - 360,000; Full time

Job summary

Vrinda International is seeking a dedicated Email Support Executive to join our customer support team. You will serve as the primary point of contact for client inquiries via email, ensuring timely, empathetic, and clear written responses.

The role requires handling a high volume of tickets with accuracy and professionalism. You will diagnose and resolve issues, document interactions in our support database, and collaborate with cross-functional teams to improve the knowledge base while adhering

Qualifications

• 0.6 years of experience in a customer support or administrative role.
• Strong written communication skills enabling clear, concise messaging.
• Proficiency in email management tools and basic computer applications.
• Ability to work independently with high attention to detail and organization.
• Demonstrated problem-solving abilities and customer-centric mindset.
• Availability to work during standard business hours as required.

Responsibilities

• Respond to customer inquiries and support requests via email in a timely, accurate, and professional manner.
• Diagnose and resolve technical or service-related issues by analyzing customer details and providing step-by-step solutions.
• Maintain detailed and organized records of all interactions, resolutions, and follow-up actions within the support database.
• Collaborate with cross-functional teams to address recurring issues and contribute to the improvement of knowledge base articles.
• Adhere to established service level agreements (SLAs) to ensure all tickets are addressed within the required timeframe.
• Monitor incoming mailboxes to prioritize urgent matters and ensure no customer request goes unanswered.

Skills

Strong written communication

Attention to detail

Organizational skills

Problem-solving

Customer-centric mindset

Time management

Tools

Email management tools

Support databases

MS Office

Job description

Welcome to Vrinda International's Talent Portal

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Join thousands of professionals who've advanced their careers through Vrinda International.

Job Description

Email Support Executive

Summary

We are seeking a dedicated Email Support Executive to join our customer support team, serving as the primary point of contact for client inquiries via digital correspondence. This role is vital for maintaining high levels of customer satisfaction and ensuring prompt resolution of issues through clear, professional, and empathetic written communication. The successful candidate will manage a high volume of incoming tickets, troubleshoot common problems, and elevate complex matters when necessary, all while upholding the company's commitment to service excellence.

Responsibilities

• Respond to customer inquiries and support requests via email in a timely, accurate, and professional manner.
  
• Diagnose and resolve technical or service-related issues by analyzing customer details and providing step-by-step solutions.
  
• Maintain detailed and organized records of all interactions, resolutions, and follow-up actions within the support database.
  
• Collaborate with cross-functional teams to address recurring issues and contribute to the improvement of knowledge base articles.
  
• Adhere to established service level agreements (SLAs) to ensure all tickets are addressed within the required timeframe.
  
• Monitor incoming mailboxes to prioritize urgent matters and ensure no customer request goes unanswered.
  

Requirements

• Minimum of 0.6 years of experience in a customer support or administrative role.
  
• Strong written communication skills with the ability to convey complex information clearly and concisely.
  
• Proficiency in email management tools and basic computer applications.
  
• Ability to work independently with a high degree of attention to detail and organizational skills.
  
• Demonstrated problem-solving abilities and a customer-centric mindset.
  
• Availability to work during standard business hours as required by the team schedule.