Chat And Email Support Executive

Healthkart; Gurugram District; On-site; INR 201,000 - 357,000; Full time

Job summary

Healthkart in Gurugram, India is seeking a diligent Customer Support Associate to handle chat and email queries, provide clear product information, and resolve issues with professionalism. You will document interactions and coordinate with internal teams to ensure smooth resolutions.

The role emphasizes delivering excellent service quality and maintaining high customer satisfaction. On-site position with standard corporate benefits and growth opportunities at Healthkart.

Responsibilities

• Handle customer queries and concerns through chat and email support channels.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues in a timely and professional manner.
• Maintain proper documentation of customer interactions.
• Coordinate with internal teams when required to resolve customer concerns.
• Ensure a high level of customer satisfaction and service quality.

Job description

Key Responsibilities

• Handle customer queries and concerns through chat and email support channels.


• Provide accurate information regarding products, services, and policies.


• Resolve customer issues in a timely and professional manner.


• Maintain proper documentation of customer interactions.


• Coordinate with internal teams when required to resolve customer concerns.


• Ensure a high level of customer satisfaction and service quality.