Educational Counselor

Raising Superstars; Mumbai; Presencial; INR 300.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible leave policy

Learning & development support

Team engagement activities & Celebr at

Growth-oriented work culture

Descripción de la vacante

Raising Superstars, based in Mumbai, seeks an enthusiastic Domestic Inside Sales Executive to engage with high-intent parent leads across India, guide them through enrollment, and drive revenue through consultative selling, upselling, and cross-selling. This on-site role at our Mumbai HQ offers a fast-paced, growth-driven environment powering the company’s core revenue engine.

You will handle inbound/outbound communications, maintain CRM discipline, and collaborate with marketing and product

Formación

• Fluent in English and Hindi.
• Excellent communication and phone presence.
• Graduate from any stream.
• 1–5 years of experience in B2C Inside Sales, telesales, customer success or EdTech sales (preferred).

Responsabilidades

• Lead engagement and conversion with inbound leads via calls, WhatsApp, and email.
• Upsell and cross-sell advanced programs and bundles to maximize value.
• Develop deep understanding of program benefits, pedagogy, and success stories for consultative selling.
• Maintain CRM updates, follow-up schedules, and sales reporting.
• Deliver empathetic, solution-oriented support and coordinate with internal teams for onboarding.
• Share customer insights with marketing and product teams to improve campaigns and user experience.

Conocimientos

English & Hindi fluency

Excellent communication

Phone presence

Inside Sales

Educación

Graduate (any stream)

Herramientas

CRM software

Spreadsheets

Video conferencing tools

Descripción del empleo

Raising Superstars is India’s fastest-growing EdTech brand focused on unlocking the genius in every child (0–6 years) through screen-free, science-backed micro-learning.

With:

• 2M+ app downloads
• 5,00,000+ paying families
• Presence across 150+ countries

…we are redefining early childhood education—one 5-minute activity at a time.

Role Overview

As a Domestic Inside Sales Executive, you will connect with high-intent parent leads across India, guide them through the enrollment journey, and drive revenue through consultative selling, upselling, and cross-selling.

Based out of our Mumbai HQ (Santacruz), you’ll work in a fast-paced, growth-driven environment that powers the company’s core revenue engine.

Key Responsibilities

• Lead Engagement & Conversion Connect with inbound leads via calls, WhatsApp, and email; understand parent needs and convert prospects into enrollments
• Upsell & Cross-Sell Recommend advanced programs, bundles, and learning solutions to maximize customer value
• Product Mastery Develop deep understanding of program benefits, pedagogy, and success stories to deliver confident consultations
• Pipeline Management Maintain accurate CRM updates, follow-up schedules, and sales reporting
• Customer Experience Deliver empathetic, solution-oriented support and coordinate with internal teams for smooth onboarding
• Market Feedback Share customer insights with marketing and product teams to improve campaigns and user experience

Key Performance Indicators (KPIs)

• Daily Connected Calls: 80–100 calls (new + follow-ups)
• Lead Conversion Rate: 15–20% of qualified leads
• Monthly Revenue Target: Achievement of assigned sales quota
• CRM Discipline: 100% lead updates with zero lead leakage
• Upsell/Cross-Sell Contribution: Revenue contribution from advanced programs/bundles
• Customer Satisfaction: Positive parent feedback and enrollment experience

Must-Have Qualifications

• Fluent in English & Hindi
• Excellent communication and phone presence
• Graduate from any stream

1–5 years of experience in:

• B2C Inside Sales
• Telesales
• Customer Success
• EdTech Sales (preferred)

• Proven track record of achieving revenue and conversion targets

Comfortable with

• 6-day work week
• Rolling Saturday/Sunday off
• Timing: 10 AM – 7 PM
• Familiarity with CRMs, spreadsheets, and virtual meeting tools
• Strong objection handling and consultative selling skills

Experience in the EdTech industry will be an added advantage.

Nice-to-Have

• Exposure to parenting or early education products
• Experience with outbound dialing systems/campaigns
• Understanding of upsell/cross-sell frameworks
• Data-driven sales approach

Compensation & Benefits

• Salary: Negotiable based on experience & market standards
• Incentives: Uncapped monthly performance incentives
• Work Location: On-site – Santacruz, Mumbai
• Perks Include: Flexible leave policy
• Learning & development support
• Team engagement activities & celebrations
• Growth-oriented work culture

Growth Path

High performers can grow into:

• Senior Inside Sales Executive
• Team Lead
• Sales Trainer

…within 12–18 months, with increased ownership, leadership opportunities, and strategic responsibilities.