Education Counsellor

Analytics Training Hub; Faridabad District, Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

Analytics Training Hub in Haryana seeks a proactive candidate to handle counseling, customer support, and sales activities for learners.

You will call prospective students, explain courses, schedule classes, and provide information across email, phone, chat and social media, with a focus on retention and up-selling. The role also involves resolving queries and expanding the learner database to maintain a healthy sales pipeline.

Responsibilities

• Counseling and customer handling.
• Retaining & up-selling.
• Day to day calls to schedule the classes.
• Calling interested students and pitching them about the products.
• Providing in-depth information to prospective learners includes counseling through email, phone, chat, and social media, etc.
• Resolving candidate queries relating to the course.
• Identifying references through the existing learner's database to increase the sales pipeline.

Job description

• Working on counseling and customer handling.
• Working on retaining & up-selling.
• Working on day to day calls to schedule the classes.
• Calling interested students and pitching them about the products.
• Providing in-depth information to prospective learners includes counseling through email, phone, chat, and social media, etc.
• Resolving candidate queries relating to the course.
• Identifying references through the existing learner's database to increase the sales pipeline.