EdTech Inside Sales Team Lead (Remote | Night Shift)

Sunrise Job Consultancy; India; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

Sunrise Job Consultancy seeks an Inside Sales Team Lead to manage a 7-8 member team for an IT training and upskilling business (AWS, Azure, AI/ML, DevOps). You will own call quality, performance metrics, review calls with a scorecard, coach on objections, and maintain CRM hygiene in LeadSquared.

The role requires hands-on leadership, strong English and Hindi communication, and familiarity with LeadSquared and telephony tools like CallHippo or Dialpad. Remote/Hybrid in India.

Qualifications

• 3–6 years in inside sales
• 1–2 years leading a calling team
• Edtech, IT training, or upskilling background
• CRM discipline—tagging, stage updates, activity logging
• Strong English and Hindi communication

Responsibilities

• Lead a team of 7–8 inside sales reps.
• Review recorded calls using a structured scorecard.
• Coach reps on objection handling and product knowledge.
• Set talk-time targets and monitor performance.
• Keep the CRM clean and up to date (LeadSquared).
• Step in on high-value leads and report weekly to leadership.

Skills

Team leadership

Call review

CRM discipline

English & Hindi

Inside sales

Tools

LeadSquared

CallHippo

Dialpad

Job description

Inside Sales Team Lead: Call Quality & Performance

India (Remote/Hybrid) | Full-Time

We’re hiring a player-coach to lead a team of 7-8 inside sales reps in an IT training and upskilling business (AWS, Azure, AI/ML, DevOps). You’ll own call quality and team performance: reviewing recorded calls with a structured scorecard, coaching reps on objection handling and product knowledge, setting talk-time targets, and keeping the CRM clean (LeadSquared, with CallHippo/Dialpad for calling). You’ll also step in on high-value leads and report weekly to leadership.

Requirements:

• 3-6 years in inside sales, including 1-2 years leading a calling team
• Hands-on experience reviewing recorded calls and giving structured feedback
• Edtech, IT training, or professional upskilling background
• CRM discipline (lead tagging, stage updates, activity logging)
• Strong English and Hindi communication
• Preferred: CallHippo/Dialpad and LeadSquared experience; background selling AI, ML, cloud, or DevOps programs.