EDI Support Engineer

Arting Digital Private Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Arting Digital Private Limited is seeking an EDI Operations professional to provide end-to-end EDI application and production support in Hyderabad. You will monitor and troubleshoot EDI transactions, coordinate with trading partners, and ensure incidents are resolved within SLAs.

The role involves deployments, on-call rotations, and documentation maintenance. The ideal candidate will handle onboarding, EDI mapping changes, and cross-functional collaboration with business users and customers to

Responsibilities

• Communicate protocol (AS2, SFTP, FTP, VAN).
• Provide end-to-end EDI application and production support.
• Monitor and troubleshoot EDI transactions and integrations.
• Resolve production incidents within SLA and perform RCA.
• Support trading partner onboarding and EDI mapping changes.
• Handle service requests, change requests, and deployments.
• Monitor application health, system performance, and batch jobs.
• Coordinate with business users, customers, and cross-functional teams.
• Maintain support documentation and participate in on-call support.

Job description

Arting Digital Private Limited | Full time

• Communication protocol (AS2, SFTP, FTP, VAN)
  
• Provide end-to-end EDI application and production support.
  
• Monitor and troubleshoot EDI transactions and integrations.
  
• Resolve production incidents within SLA and perform RCA.
  
• Support trading partner onboarding and EDI mapping changes.
  
• Handle service requests, change requests, and deployments.
  
• Monitor application health, system performance, and batch jobs.
  
• Coordinate with business users, customers, and cross-functional teams.
  
• Maintain support documentation and participate in on-call support.