EDI Technical Support Engineer

Optimum Solutions; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Optimum Solutions in Bengaluru is seeking an experienced IT professional to provide technical support for EDI systems, ensuring timely issue resolution and high customer satisfaction. You will analyze transactions, coordinate with clients and internal teams, and help keep systems running smoothly.

The role demands 4–8 years in IT services with ANSI X12 EDI expertise, knowledge of EDI protocols, and experience with VAN/telecom-based EDI software.

Qualifications

• 4-8 years of experience in IT services & consulting with EDI ANSI X12 expertise.
• Strong understanding of EDI processes and protocols.
• Experience with VAN/Telecom-based EDI software applications.

Responsibilities

• Provide technical support to customers on EDI systems with timely resolution and satisfaction.
• Troubleshoot and resolve complex EDI issues including data discrepancies, errors, and downtime.
• Collaborate with internal teams to identify root causes and implement preventive solutions.
• Develop and maintain documentation for knowledge sharing.

Skills

EDI knowledge

Troubleshooting

Tools

EDI software (VAN/Telecom)

Job description

Roles and Responsibilities :

• Provide technical support to customers on EDI (Electronic Data Interchange) systems, ensuring timely resolution of issues and high levels of customer satisfaction.
• Troubleshoot and resolve complex technical problems related to EDI transactions, including data discrepancies, errors, and downtime.
• Collaborate with internal teams to identify root causes of issues and implement solutions to prevent future occurrences.
• Develop documentation for knowledge sharing among team members and stakeholders.

Job Requirements :

• 4-8 years of experience in IT services & consulting industry with expertise in ANSI X2 standards for EDI.
• Strong understanding of electronic data interchange processes and protocols.
• Experience working with various types of EDI software applications such as VAN/Telecom-based solutions.