Ecommerce Merchandiser (Apparel)

VIGO International; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Vigo International is seeking an E-Commerce Operations Manager to streamline daily order operations across the D2C website and leading marketplaces like AJIO and Nykaa Fashion. The role emphasizes strong inventory control, catalog updates, and cross-functional collaboration with warehouse and design teams.

The ideal candidate has a fashion/apparel background, hands-on Shopify experience, and proven skills in marketplace operations and data-driven process improvements.

Qualifications

• 1-2 years of experience in e-commerce operations, preferably in the fashion/apparel industry.
• Strong understanding of fashion products, SKUs, sizes, colours, variants, inventory, and fulfilment.
• Hands-on experience with Shopify and marketplace portals such as AJIO, Nykaa Fashion, Myntra, Amazon, Flipkart, etc.
• Strong Excel/Google Sheets skills and comfort working with operational data.
• Excellent coordination and problem-solving skills.
• Ability to work in a fast-paced fashion/e-commerce environment.
• High attention to detail and ownership of tasks.
• Good communication skills and ability to coordinate across multiple teams.

Responsibilities

• Manage the complete order lifecycle across the company website and marketplaces such as AJIO, Nykaa Fashion, etc.
• Monitor incoming orders, cancellations, returns, exchanges, RTOs, and refunds.
• Coordinate with the warehouse and production teams for order processing and dispatch.
• Ensure orders are packed and shipped within defined timelines and marketplace SLAs.
• Manage and monitor marketplace dashboards, including order status, inventory, returns, penalties, and performance metrics.
• Maintain accurate inventory across Shopify and marketplace platforms and identify stock discrepancies.
• Coordinate product uploads, SKU mapping, size/colour variants, pricing, and catalogue updates.
• Track marketplace issues and coordinate with platform account managers/support teams for resolution.
• Prepare regular reports on orders, sales, returns, cancellations, RTOs, inventory, and fulfilment performance.
• Analyse operational data to identify bottlenecks and improve processes.
• Coordinate with the customer care team regarding order-related issues and escalations.
• Ensure marketplace requirements, documentation, packaging guidelines, and operational SOPs are followed.
• Support the onboarding and operational management of new marketplaces and sales channels.

Skills

Order management

Marketplace operations

Inventory management

Shopify

Excel/Google Sheets

Coordination

Communication

Tools

Shopify

AJIO Seller Portal

Nykaa Seller Portal

Myntra Seller Portal

Marketplace Dashboards

Job description

Vigo International is looking for an E-Commerce Operations Manager to manage and streamline day-to-day order operations across our D2C website and leading marketplaces such as AJIO, Nykaa Fashion, and other e-commerce platforms.

The ideal candidate will have a fashion/apparel background, strong operational understanding, and experience managing orders, inventory, marketplace operations, and fulfilment. You will work closely with the design, warehouse, customer care, and management teams to ensure smooth and timely order processing.

Key Responsibilities

• Manage the complete order lifecycle across the company website and marketplaces such as AJIO, Nykaa Fashion, etc.
• Monitor incoming orders, cancellations, returns, exchanges, RTOs, and refunds.
• Coordinate with the warehouse and production teams for order processing and dispatch.
• Ensure orders are packed and shipped within defined timelines and marketplace SLAs.
• Manage and monitor marketplace dashboards, including order status, inventory, returns, penalties, and performance metrics.
• Maintain accurate inventory across Shopify and marketplace platforms and identify stock discrepancies.
• Coordinate product uploads, SKU mapping, size/colour variants, pricing, and catalogue updates.
• Track marketplace issues and coordinate with platform account managers/support teams for resolution.
• Prepare regular reports on orders, sales, returns, cancellations, RTOs, inventory, and fulfilment performance.
• Analyse operational data to identify bottlenecks and improve processes.
• Coordinate with the customer care team regarding order-related issues and escalations.
• Ensure marketplace requirements, documentation, packaging guidelines, and operational SOPs are followed.
• Support the onboarding and operational management of new marketplaces and sales channels.

What We're Looking For

• 1-2years of experience in e-commerce operations, preferably in the fashion/apparel industry.
• Strong understanding of fashion products, SKUs, sizes, colours, variants, inventory, and fulfilment.
• Hands-on experience with Shopify and marketplace portals such as AJIO, Nykaa Fashion, Myntra, Amazon, Flipkart, etc.
• Strong Excel/Google Sheets skills and comfort working with operational data.
• Excellent coordination and problem-solving skills.
• Ability to work in a fast-paced fashion/e-commerce environment.
• High attention to detail and ownership of tasks.
• Good communication skills and ability to coordinate across multiple teams.

Preferred

• Experience working with D2C fashion brands or fashion retailers.
• Experience with marketplace seller panels and order management systems.
• Understanding of RTO, NDR, returns, marketplace penalties and SLA management.
• Experience handling multiple brands or sales channels will be an advantage.