E commerce Manager

Zouma Creative Studio Private Limited; Mohali; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Zouma Creative Studio Private Limited is seeking an experienced E-commerce Manager / Lead to oversee online operations for its UK-based B2B workwear and uniforms business. You will manage the ecommerce site, online marketplaces, merchandising, and overall online sales performance across platforms such as Shopify, Amazon, and Etsy.

The role focuses on optimizing customer journeys, product catalogues, pricing, and campaigns, collaborating with Marketing, IT, Customer Service, Merchandising, and

Qualifications

• 6–10 years of experience in E-commerce Management.
• Hands-on experience with Shopify, WooCommerce, Magento.
• Experience managing Amazon, Etsy, and other online marketplaces.
• Strong understanding of digital merchandising, inventory management, product catalogues, and customer lifecycle.
• Experience with Google Analytics, GA4, ERP, CRM, and Order Management Systems (OMS).
• Excellent analytical, problem-solving, and stakeholder management skills.

Responsibilities

• Oversee day-to-day operations of the UK e-commerce website.
• Ensure website performance, functionality, and customer experience.
• Manage product catalogues, collections, pricing, promotions, and merchandising.
• Coordinate website content updates and new product launches.
• Manage online marketplaces like Amazon and Etsy and optimize listings and pricing.
• Monitor marketplace KPIs, customer feedback, and order fulfilment metrics.
• Track website traffic, conversion rates, sales performance, and customer behaviour.
• Coordinate with Supply Chain to maintain stock accuracy across channels.

Skills

E-commerce management

Cross-functional collaboration

Analytical thinking

Stakeholder management

Communication

Tools

Shopify

WooCommerce

Magento

Google Analytics

GA4

ERP

CRM

Order Management Systems (OMS)

Amazon Seller Central

Etsy

Job description

We are looking for an experienced E-commerce Manager / Lead to oversee and drive the online operations of our UK-based B2B workwear and uniforms business. The ideal candidate will be responsible for managing our e-commerce website, online marketplaces, digital merchandising, customer journey, and overall online sales performance.

The role requires someone with strong expertise in Shopify or similar e-commerce platforms, marketplace management, digital operations, inventory coordination, and cross-functional stakeholder management.

E-commerce Operations

• Manage the day-to-day operations of the UK e-commerce website.
• Ensure website performance, functionality, and customer experience are optimized.
• Manage product catalogues, collections, pricing, promotions, and merchandising.
• Coordinate website content updates and new product launches.

Marketplace Management

• Manage online marketplaces such as Amazon, Etsy, and other relevant sales channels.
• Optimize product listings, catalogue quality, pricing, and marketplace performance.
• Monitor marketplace KPIs, customer feedback, and order fulfilment metrics.

Sales & Performance

• Track website traffic, conversion rates, sales performance, and customer behaviour.
• Analyse reports using Google Analytics, Shopify Analytics, and other reporting tools.
• Identify opportunities to improve online revenue, customer retention, and conversion.

Inventory & Order Management

• Coordinate with Supply Chain and Operations teams to maintain stock accuracy.
• Monitor inventory availability and product synchronization across all sales channels.
• Ensure smooth order processing, fulfilment, returns, and post-sales support.

Cross-Functional Collaboration

• Work closely with Marketing, IT, Customer Service, Merchandising, and Operations teams.
• Coordinate digital campaigns, promotional activities, and seasonal launches.
• Liaise with external agencies, technology partners, and marketplace representatives.

Requirements

• 6–10 years of experience in E-commerce Management.
• Hands-on experience with Shopify, WooCommerce, Magento, or similar platforms.
• Experience managing Amazon, Etsy, and other online marketplaces.
• Strong understanding of digital merchandising, inventory management, product catalogues, and customer lifecycle.
• Experience with Google Analytics, GA4, ERP, CRM, and Order Management Systems (OMS).
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong verbal and written communication skills.