E-commerce Operations Executive – Marketplaces & D2C

Dog-O-Bow; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Dog-O-Bow, a growing pet care brand in Hyderabad, seeks an detail-oriented E-commerce Operations Executive to manage day-to-day online business across marketplaces, D2C site, and quick-commerce channels.

You will ensure accurate product listings, pricing, inventory, and promotions; coordinate with design and production; monitor stock, resolve issues, and maintain trackers to improve speed and accuracy.

Qualifications

• 1-3 years of experience in e-commerce operations, marketplace operations, catalogue management, or a similar role.
• Hands-on experience with marketplace seller dashboards and product catalogue management.
• Experience in product listing uploads, bulk updates, pricing changes, inventory monitoring, and operational troubleshooting.
• Familiarity with D2C website administration.

Responsibilities

• Create, upload, update, and maintain product listings across marketplaces, quick-commerce platforms, and the D2C website.
• Ensure accuracy of product titles, descriptions, images, categories, attributes, SKUs, sizes, colours, and variations.
• Monitor MRP, selling prices, discounts, and offers across all online channels.
• Coordinate with warehouse, inventory, and production teams to resolve availability issues.
• Execute bulk catalogue uploads, product updates, and corrections.
• Prepare and maintain product launch checklists covering catalogue, pricing, inventory, images, and listing approvals.
• Maintain daily operational trackers for listing health, pricing accuracy, stock availability, and pending issues.

Skills

Catalogue management

Listings management

Pricing management

Inventory monitoring

D2C operations

SKU variations

Excel/Google Sheets

Attention to detail

Cross-functional coordination

Tools

Excel/Sheets

Marketplace dashboards

Job description

Dog-O-Bow is a growing pet care brand focused on creating thoughtfully designed, high-quality products for modern pet parents. We have built a multi-channel online presence across leading e-commerce marketplaces and quick commerce platforms, and are focused on scaling our online business significantly over the coming years. We are looking for a detail-oriented, proactive E-commerce Operations Executive to manage the day-to-day execution of our online business.

The ideal candidate will ensure that product listings, pricing, inventory, promotions, and marketplace operations run accurately and efficiently across all online sales channels.

Key Responsibilities1.

• Create, upload, update, and maintain product listings across marketplaces, quick-commerce platforms, and the D2C website.
• Ensure accuracy of product titles, descriptions, images, categories, attributes, SKUs, sizes, colours, and variations.
• Conduct regular catalogue hygiene audits and rectify incomplete, inaccurate, inactive, suppressed, or rejected listings.
• Maintain consistent product information across all platforms.
• Execute bulk catalogue uploads, product updates, and corrections.
• Coordinate with design, content, and production teams to collect product information and assets.
• Ensure timely listing activation for new product launches.

2. Pricing & Promotional Management

• Monitor MRP, selling prices, discounts, and offers across all online channels.
• Conduct regular cross-platform pricing audits and immediately flag or rectify discrepancies.
• Implement approved pricing revisions, promotional discounts, and marketplace offers.
• Verify that prices and promotions are correctly reflected on live product pages.
• Maintain accurate pricing trackers and records of approved changes.
• Identify unintended discounts, incorrect pricing, and other pricing-related errors.

3. Inventory & Availability Monitoring

• Monitor daily product availability across all sales channels.
• Identify stockouts, inventory discrepancies, inactive products, and incorrect stock visibility.
• Coordinate with warehouse, inventory, and production teams to resolve availability issues.
• Monitor stock synchronisation between internal systems and online platforms.
• Flag fast-moving products, potential stockouts, and replenishment requirements.
• Support marketplace and quick-commerce inventory allocation and replenishment execution.

4. Marketplace & D2C Operations

• Monitor marketplace seller dashboards and D2C operations daily.
• Identify and resolve listing errors, catalogue issues, account notifications, and operational exceptions.
• Monitor seller account health, policy warnings, and listing suspensions, escalating critical issues promptly.
• Coordinate resolution of order processing, dispatch, cancellation, return, and refund-related issues.
• Raise, track, and follow up on marketplace support tickets, claims, and disputes.
• Execute approved website merchandising updates, product collections, banners, and promotional changes.
• Coordinate with marketplace account managers and support teams.

5. Campaign & Product Launch Execution

• Execute approved promotional campaigns, discounts, and sale-event activities.
• Ensure participating products have accurate pricing, sufficient inventory, and complete listings.
• Maintain a calendar of upcoming launches, marketplace events, and promotions.
• Prepare and maintain product launch checklists covering catalogue, pricing, inventory, images, and listing approvals.
• Monitor live campaigns and promotions for operational discrepancies.
• Coordinate with the E-commerce Manager to ensure timely execution.

6. Reconciliation & Operational Coordination

• Support the accounts team in identifying marketplace settlement discrepancies, incorrect deductions, refunds, and claims.
• Maintain records of pending disputes and coordinate their resolution.
• Coordinate with internal teams to resolve order, inventory, and platform-related operational issues.
• Track recurring errors and recommend corrective actions.

7. Reporting, Tracking & Process Improvement

• Maintain daily operational trackers for listing health, pricing accuracy, stock availability, and pending issues.
• Prepare daily and weekly reports highlighting exceptions, corrective actions, and unresolved tasks.
• Track catalogue uploads, listing approvals, pricing changes, and support-ticket resolutions.
• Maintain standard operating procedures for recurring e-commerce tasks.
• Identify opportunities to improve accuracy, turnaround times, and operational efficiency.
• Escalate critical issues with clear documentation and recommended solutions.

Required Skills & Experience

• 1-3 years of experience in e-commerce operations, marketplace operations, catalogue management, or a similar role.
• Hands-on experience with marketplace seller dashboards and product catalogue management.
• Experience in product listing uploads, bulk updates, pricing changes, inventory monitoring, and operational troubleshooting.
• Familiarity with D2C website administration.
• Good understanding of SKUs, product variations, marketplace pricing, promotional offers, and listing hygiene.
• Proficiency in Microsoft Excel or Google Sheets, including lookup formulas, filters, and pivot tables.
• Strong attention to detail, problem-solving skills, and ability to manage multiple tasks.
• Good communication and cross-functional coordination skills.

Preferred Qualifications

• Experience managing operations across multiple marketplaces.
• Familiarity with quick-commerce platforms.
• Prior experience in fashion, apparel, accessories, lifestyle, or consumer brands.
• Familiarity with bulk catalogue upload templates and marketplace reporting tools.

Key Performance Indicators

• Listing accuracy: Percentage of active listings with complete and accurate information.
• Pricing accuracy: Frequency of pricing discrepancies and time taken to resolve them.
• Catalogue turnaround: Timely upload, approval, and activation of new products.
• Inventory visibility: Timely identification and resolution of stock-related discrepancies.
• Issue resolution: Turnaround time for listing errors, support tickets, and operational exceptions.
• Campaign execution: Accuracy and timeliness of promotional and launch-related tasks.
• Operational compliance: Consistent completion of daily checks, trackers, and assigned tasks.

Ideal Candidate

We are looking for someone who is organised, meticulous, proactive, and comfortable managing multiple e-commerce dashboards.

The right candidate should be able to independently identify and resolve operational problems, maintain accuracy across platforms, and ensure smooth day-to-day execution without requiring constant supervision.