Senior Executive E commerce Operations

Post a Resume; Ahmedabad District; On-site; INR 279,000 - 424,000; Full time

Job summary

POST A RESUME HR Consultancy is seeking an Ecommerce Operations professional to manage settlements, refunds, and order reconciliations, while coordinating with courier partners and suppliers. The role requires meticulous record-keeping and proficiency with Excel/Sheets and marketplace platforms.

The candidate will perform quality checks on finished garments, manage returns and RTOs, and ensure accurate tax documentation and supplier communications.

Qualifications

• 2–3 years in ecommerce operations, with settlement checks, returns or claims and operational coordination.
• Excel or Google Sheets proficiency; familiarity with lookup formulas and PivotTables is an advantage.
• Experience with finished-garment or returned-product inspection, logistics or supplier coordination.
• Familiarity with Shopify, Unicommerce, Amazon, Myntra, Delhivery or Return Prime is an advantage.
• Strong attention to detail, ownership and follow-up; ability to write clear support emails in English and communicate in Hindi or Gujarati.

Responsibilities

• Reconciliation and payment follow up: reconcile orders, refunds, settlements, and receipts; maintain a pending-recovery tracker.
• GST documentation and accounts coordination: collect and verify fashion invoices and tax reports; support accounting queries.
• Courier marketplace and system coordination: coordinate with partners on pickups, shipments, and tracking issues; raise tickets with evidence.
• Finished garment quality checks: inspect against samples and quality checklist; coordinate corrections with packing team.
• Returns, exchanges and RTO management: inspect returns, record condition, and coordinate restocking or resolutions.
• Labels, packaging materials and equipment: create, verify and print labels; monitor packing consumables.
• Supplier and purchase coordination: follow up with suppliers, prepare POs, check bills against orders.
• Records reporting and operational follow-through: maintain trackers, report aging cases and risks; update dashboards.

Skills

Excel / Google Sheets

PivotTables

Attention to detail

English writing

Hindi / Gujarati communication

Tools

Shopify

Unicommerce

Amazon

Myntra

Delhivery

Return Prime

Job description

Key responsibilities

1. Reconciliation and payment follow up Reconcile orders, returns, refunds, marketplace settlements, payment-gateway and COD receipts, and courier charges using channel reports and available bank records. Identify missing payments, incorrect deductions and other discrepancies; maintain a pending-recovery tracker and follow up until closure. Prepare checked data and supporting records for monthly profitability reporting.

2. GST documentation and accounts coordination Collect, organise and check fashion-related sales, purchase and expense invoices, credit notes and channel tax reports. Prepare and verify the fashion document pack; support accounting queries.

3. Courier marketplace and system coordination Coordinate with Delhivery, Amazon, Myntra, Unicommerce, Return Prime and Shopify support on missed pickups, delayed shipments, tracking discrepancies, order-sync issues, label or invoice errors, packaging queries and returnrelated glitches. Raise tickets with complete evidence, track deadlines, escalating delays and verify resolution. Submit and follow up on approved shipment and return claims.

4. Finished garment quality checks Inspect incoming finished garments against approved samples and a quality checklist for stitching, finishing, stains, damage, size identification and completeness of sets. Check product and packaging quality before dispatch and coordinate corrections with the packing team. Record defects and follow up with suppliers for repairs or replacements.

5. Returns exchanges and RTO management Inspect returned products against order details and an agreed quality checklist. Record condition, completeness and whether goods are saleable, require repair or are unusable. Communicate QC results for approved restocking and customer resolution; track pending return pickups and unresolved cases.

6. Labels packaging materials and equipment Create, verify and print product, SKU/barcode, price and required marketplace labels; maintain approved templates and coordinate corrections or reprints. Coordinate with the order-processing team with shipping-label and invoice exceptions. Monitor packaging consumables, raise replenishment requirements and coordinate approved purchases. Coordinate maintenance of label printers and other operations equipment.

7. Supplier and purchase coordination Follow up with suppliers and job workers on approved orders, delivery commitments, shortages and defective goods. Prepare purchase orders as instructed and check bills against approved orders and receipt records. Coordinate approved replenishment deliveries with the inventory team.

8. Records reporting and operational follow through Maintain reconciliation, QC, returns, supplier and support-ticket records. Download and organise required operational reports and update existing trackers and dashboards as instructed. Report pending recoveries, ageing cases, deadlines and operational risks, with clear next actions.

Candidate requirements

• Preferably 2–3 years of relevant experience in e-commerce operations, with hands‑on exposure to marketplace settlement checks, returns or claims, and operational coordination.


• Practical ability to work with Excel or Google Sheets, match order and settlement records, investigate differences and maintain accurate trackers. Familiarity with lookup formulas and PivotTables is an advantage.


• Experience with finished‑garment or returned‑product inspection, logistics or supplier coordination. Willingness to learn the brand’s product quality checklist.


• Familiarity with Shopify, Unicommerce, Amazon, Myntra, Delhivery or Return Prime is an advantage.


• Strong attention to detail, ownership and consistent follow‑up; ability to write clear support emails in English and communicate in Hindi or Gujarati.