E-Commerce Manager

Littlenap; Indore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A premium recliner manufacturing brand in India seeks an E-Commerce Manager to drive digital sales across various platforms. The role involves managing product catalogues, performance marketing, and customer experience, ensuring alignment with business goals. Candidates should have 2–3 years in e-commerce operations and be proficient with tools like Amazon Seller Central and Excel. A graduate degree is required, with an MBA preferred. This position offers the chance to shape customer engagement and market presence.

Qualifications

• 2–3 years in e-commerce operations, marketplace management, or digital commerce roles.
• Experience with Amazon Seller Central and marketplace panels preferred.
• Strong understanding of e-commerce workflows and fulfilment.

Responsibilities

• Drive digital sales ecosystem across e-commerce platforms.
• Manage product catalogues and fulfilment timelines.
• Coordinate with production, inventory, and logistics teams.
• Work with marketing on campaign planning and promotions.
• Ensure customer queries and feedback are handled promptly.

Skills

E-commerce operations

Marketplace management

Performance marketing

Data analysis

Coordination skills

Education

Graduate degree

MBA or equivalent preferred

Tools

Amazon Seller Central

CMS platforms

Inventory systems

Excel

Job description

About Us

Little Nap Designs Pvt. Ltd. is a premium recliner manufacturing brand founded in 2011. We design and produce comfort seating for homes, home theatres, cinemas, hospitals, lounges and commercial spaces across the country. We are shaping the comfort seating category with a mix of quality, customization and customer experience. Alongside our business growth, we are equally focused on building a workplace that values ownership, teamwork and long-term careers.

Company Snapshot

• Established in 2011
• Two manufacturing units in IMT Manesar & Dewas, Indore
• 17+ exclusive showrooms across India
• Seating installed in 1,000+ cinema screens
• Exclusive partner for La‑Z‑Boy (Asia) in India
• Strong B2B & B2C presence with customised seating solutions

Employee Culture & Work Environment

• Positive workplace reviews and company rating on Ambition Box
• Culture built on ownership, collaboration and continuous learning
• Teams encouraged to take initiative and improve processes
• Opportunities to grow across functions due to integrated operations (manufacturing, sales, service, design, digital, etc.)
• Stable and structured environment for building long-term careers
• Open communication and cross‑team coordination as part of daily work

Job Description

The E‑Commerce Manager will be responsible for driving the digital sales ecosystem for Little Nap across our owned e‑commerce platforms and third‑party marketplaces. This role involves end‑to‑end management of product catalogues, performance marketing coordination, order fulfilment alignment, pricing strategy, customer experience, and data‑driven revenue growth.

Marketplace Management

• Own the performance of marketplaces, including Amazon, Flipkart, Pepperfry, Urban Ladder, and others.
• Oversee catalogue creation, listing optimisation, brand content, brand stores, and imagery requirements.
• Coordinate with marketplace category managers for visibility, offers, and campaigns.
• Benchmark products vs. competitive sellers to improve pricing, content, positioning, and conversion.

Operations, Inventory & Fulfillment

• Coordinate with Production, Inventory, Logistics and Service teams to ensure order accuracy and fulfilment timelines.
• Maintain inventory visibility and stock health for all marketplace platforms.
• Monitor SLA performance for delivery, return handling, replacement cases, and customer escalations.

Marketing & Campaign Execution

• Work with the marketing team for digital campaign planning, product promotions, seasonal sale events, and discount strategy execution.
• Own enhanced brand content (A+), product imagery, videos, and creatives for marketplace optimisation.
• Track and improve customer ratings, reviews, and reputation on marketplaces.

Data & Business Reporting

• Track sales, conversions, returns, pricing performance, and campaign ROI.
• Generate weekly and monthly reports for management review.
• Use data insights to recommend improvements across pricing, assortment, and market positioning.

Customer Experience

• Ensure customer queries, returns, replacements, feedback and escalations are handled promptly.
• Improve post‑purchase experience and align service with brand expectations.

Skills Required

• 2–3 years in e‑commerce operations, marketplace management, or digital commerce roles.
• Experience with Amazon Seller Central, marketplace panels, CMS platforms, and inventory systems preferred.

Additional Skills

• Strong understanding of e‑commerce workflows, product catalogues, listings, and fulfilment.
• Analytical mindset with comfort in reporting and data interpretation.
• Proficiency with Excel/Sheets.
• Strong coordination skills across marketing, operations, and customer service.
• Ability to manage timelines, meet SLAs, and work cross‑functionally.

Qualification

Graduate degree required; MBA or equivalent preferred but not mandatory.