E Commerce Manager

RSPL Group; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

RSPL Group is seeking a proactive Key Account Manager to drive revenue and profitability for its e-commerce and FMCG clients in India. You will manage relationships with buying, supply chain, and finance teams, deploy scorecards and joint business plans, and develop promotion strategies to grow revenue and market penetration.

The role requires strong communication, ability to work under pressure, and familiarity with performance marketing tools on e-commerce platforms.

Qualifications

• Understanding of E-com business processes.
• Familiar with performance marketing tools on e-commerce portals.
• Understanding of e-commerce business processes.
• Proficient in key account management and data handling.
• Leverage insights to drive brand penetration across platforms.
• Basic understanding of digital marketing.
• Capable of working under pressure and in unstructured environments.
• Experience in FMCG or e-commerce portal is mandatory.
• Entrepreneurial mindset to execute quickly with minimal support.
• Strong communication and collaboration with senior management.

Responsibilities

• Deliver revenue/volume goals for key customers.
• Meet profitability objectives for customer portfolio.
• Build strong relationships with customers and cross-functional teams.
• Deploy customer management tools like scorecards and BPs, monthly/quarterly.
• Develop promotion plans and allocate marketing budgets for growth.
• Ensure smooth commercial processes: reconciliation and debit notes to enable timely payments.
• Engage customers through monthly reviews and top-to-top engagement.

Skills

E-commerce process

Performance tools

Key account management

Data management

Brand penetration insights

Digital marketing basics

Work under pressure

FMCG / E-comm背景

Entrepreneurial mindset

Strong communication

Job description

Role & responsibilities

• Deliver Revenue/Volume goals for their specific set of customers in a sustainable manner
• Meet profitability objectives for their portfolio of customers.
• Build strong business relationships with all relevant departments at customers including buying teams, supply chain, finance and senior management wherever possible.
• Deploy customer management tools like Scorecards, Joint Business Plans and update the same on a monthly & quarterly basis respectively.
• Develop promotion plans and deploy marketing budgets so as to ensure growth in revenue and penetration.
• Facilitate the hygiene of commercial processes - reconciliation, debit note accounting and any other process that would enable the timely payment from customers.
• Ensure high level of engagement with customers vide Monthly reviews, Facilitating Top to Top Engagement etc.

Preferred candidate profile

Requirements:-

• Understanding of E Comm Business Process
• Well versed with performance marketing tools at Ecom portals
• He/She has to understand the E Comm business process.
• The incumbent will need to be proficient in Key Account Management, managing data and
• leveraging insights to drive the penetration of the brand across platforms.
• He/She should have a basic understanding of Digital Marketing.
• Capable of working under pressure. Capable of working in unstructured environment.
• Prior FMCG experience or working in an E Comm portal is mandatory.
• Entrepreneurial mind set to stuff done quickly and with minimum support.
• Strong communication skills with confidence in communicating / collaborating with senior Management