Key Account Manager - Ecommerce

Bisk Farm; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bisk Farm is seeking a Key Account Manager for Ecommerce to drive revenue and profitability across a portfolio of online customers. You will build strong cross‑functional relationships with buying, supply chain and finance teams, using scorecards and Joint Business Plans to monitor progress.

Candidates should understand E‑commerce processes, have strong communication skills, and be capable of working in a fast‑paced, data‑driven environment with FMCG or online portal experience.

Qualifications

• Understanding of E Comm Business Process.
• Proficient in Key Account Management and data handling.
• Familiar with performance marketing tools on e-commerce portals.
• Basic understanding of digital marketing.
• Ability to communicate with senior management.

Responsibilities

• Deliver revenue/volume goals for the assigned customer set.
• Meet profitability objectives for the portfolio.
• Build strong relationships with customers and internal departments.
• Deploy customer management tools like scorecards and joint business plans monthly/quarterly.
• Develop promotion plans and allocate marketing budgets to drive growth and penetration.
• Ensure timely payments by maintaining commercial process hygiene.
• Maintain high engagement with customers through monthly reviews and senior management interactions.

Skills

E‑commerce knowledge

Key account management

Data analysis

Digital marketing basics

Strong communication

Pressure handling

FMCG/ECOM familiarity

Job description

Designation: Key Account Manager - Ecommerce Reporting to: GM - KAM

Job Responsibilities:

(a) Deliver Revenue/Volume goals for their specific set of customers in a sustainable manner

(b) Meet profitability objectives for their portfolio of customers.

(C) Build strong business relationships with all relevant departments at customers including buying teams, supply chain, finance etc.

(d) Deploy customer management tools like Scorecards, Joint Business Plans and update the same on a monthly & quarterly basis respectively.

(e) Develop promotion plans and deploy marketing budgets so as to ensure growth in revenue and penetration.

(f) Facilitate the hygiene of commercial processes - reconciliation, debit note accounting and any other process that would enable the timely payment from customers.

(g) Ensure high level of engagement with customers vide Monthly reviews, Facilitating Top to Top Engagement etc.

Requirements:

• Understanding of E Comm Business Process
• Well versed with performance marketing tools at Ecom portals
• He/She has to understand the E Comm business process.
• The incumbent will need to be proficient in Key Account Management, managing data and
• leveraging insights to drive the penetration of the brand across platforms.
• He/She should have a basic understanding of Digital Marketing.
• Capable of working under pressure. Capable of working in unstructured environment.
• Prior FMCG experience or working in an E Comm portal is mandatory.
• Entrepreneurial mind set to stuff done quickly and with minimum support.
• Strong communication skills with confidence in communicating / collaborating with senior Management