E-commerce Manager

JobTrade; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Sherly Jewels Pvt. Ltd. in Ahmedabad, Gujarat, is seeking an E-Commerce & Operations Executive to manage end-to-end online business activities across platforms.

You will handle orders, product listings, bidding coordination, logistics, payments, inventory, customer support, returns and MIS reporting. The ideal candidate will have strong coordination and communication skills, be detail-oriented, and capable of coordinating with stores, accounts, inventory, dispatch and online platforms to ensure

Qualifications

• Experience in E-Commerce operations and online marketplace coordination.
• Ability to manage product listings, pricing, images and details across platforms.
• Experience coordinating with logistics partners and internal teams for order fulfilment.
• Hands-on with payment reconciliation, refunds and MIS reporting.

Responsibilities

• Manage day-to-day E-Commerce and online platform operations.
• Create and maintain accurate product listings, pricing, images and product details.
• Monitor and process online orders from confirmation to delivery.
• Coordinate with stores, inventory, dispatch and internal teams.
• Coordinate with courier/logistics partners for pickups, deliveries, returns.
• Track orders and ensure timely closure of issues.
• Monitor bidding/enquiries and required submissions.
• Coordinate internally for product availability and bid approvals.
• Monitor online payments and transaction status.
• Coordinate with Accounts for payment reconciliation and refunds.
• Coordinate with Inventory/Store teams for stock updates.
• Handle customer queries and resolve complaints.
• Manage returns, exchanges and refunds.
• Prepare E-Commerce MIS and performance reports.

Skills

E-Commerce operations

Order management

Inventory coordination

Logistics coordination

Payment monitoring

Customer coordination

Bidding/enquiry coordination

MS Excel/Google Sheets

MIS reporting

Strong follow-up

Communication skills

Attention to detail

Tools

Shopify

Amazon

Alibaba

eBay

Job description

Job Description:

E-Commerce & Operations Executive – Jewellery Company: Sherly Jewels Pvt. Ltd. Location: Ahmedabad, Gujarat Department: E-Commerce & Online Operations

Job Overview: Sherly Jewels Pvt. Ltd. is looking for an E-Commerce & Operations Executive to manage and coordinate end-to-end online business operations. The role will cover online orders, product listings, bidding coordination, logistics, payment transactions, inventory coordination, customer support, returns/refunds and MIS reporting.

Key Responsibilities:

• Manage day-to-day E-Commerce & online platform operations.
• Create and maintain accurate product listings, pricing, images and product details.
• Monitor and process online orders from order confirmation to final delivery.
• Coordinate with stores, inventory, dispatch and internal teams for order fulfilment.
• Coordinate with courier/logistics partners for pickups, deliveries, returns and reverse pickups.
• Track delayed, pending, cancelled, returned and exchanged orders and ensure timely closure.
• Monitor and coordinate online bidding/enquiries, quotations and required submissions.
• Coordinate internally for product availability, pricing and approvals related to bids.
• Monitor online payment transactions against orders.
• Track successful, failed, pending, cancelled and refunded transactions.
• Coordinate with Accounts/Finance for payment reconciliation and refund processing.
• Coordinate with Inventory/Store teams for online stock availability and stock updates.
• Handle customer queries related to products, orders, payments and delivery.
• Coordinate and resolve customer complaints and service issues.
• Manage online returns, exchanges and refunds.
• Prepare daily/weekly/monthly E-Commerce MIS and performance reports.
• Track online sales, orders, pending activities and operational issues.
• Coordinate with Sales, Accounts, Inventory, Dispatch, Marketing, Production and Management.
• Ensure proper follow-up and closure of all pending E-Commerce activities.

Required Skills:

• E-Commerce / Online Operations
• Order & Inventory Management
• Logistics & Courier Coordination
• Payment Transaction Monitoring
• Customer Coordination
• Bidding / Enquiry Coordination
• MS Excel / Google Sheets
• MIS & Reporting
• Strong Follow-up & Coordination
• Good Communication Skills
• Attention to Detail

Preferred Experience:

• Experience in Jewellery, Retail, Fashion E-Commerce or Marketplace Operations will be an advantage.
• Experience with platforms such as Shopify, Amazon, Alibaba, Ebay, or other online marketplaces will be preferred.

Ideal Candidate:

We are looking for a candidate who is organized, proactive, responsible and strong in follow-up, with the ability to manage multiple activities and coordinate effectively with internal teams, customers, logistics partners and online platforms.