E-commerce - Sales Operations

Caterpillar Signs; Ahmedabad District; On-site; INR 400,000 - 700,000; Full time

Job summary

Caterpillar Signs in Ahmedabad is seeking an E-commerce - Sales Operations specialist to manage product catalogs, classify items by category, and ensure accurate listings on our online platforms.

You will process purchase orders, enter orders into CRM, coordinate with creative and content teams, and uphold SOP guidelines while maintaining catalog hygiene.

Applicants should have 3-5 years in e-commerce cataloguing, strong Excel skills, and familiarity with OPS CMS; a Bachelor's degree is preferred.

Qualifications

• Bachelor's degree in a relevant field.
• 3-5 years of experience in e-commerce cataloguing and operations backend.
• Proficiency in MS Excel, including formulas and pivot tables.
• Experience with e-commerce seller panels and CMS (OPS).
• Strong attention to detail and ability to manage large datasets.
• Basic knowledge of HTML preferred.

Responsibilities

• Create, update, and manage product listings on e-commerce platforms.
• Ensure accuracy of product information including images, descriptions, pricing, and tags.
• Maintain catalog hygiene by removing duplicates and updating stock.
• Coordinate with creative, content, category, and product teams for assets.
• Track category performance and suggest new sub-categories.
• Process orders by entering into CRM and coordinate with internal departments.

Skills

MS Excel

Power BI

Data handling

HTML basics

E-commerce platforms

Attention to detail

Education

Bachelor's degree

Tools

OPS CMS

CRM systems

Product listing tools

Job description

About the Role:

Job Title- E-commerce -Sales Operations

Location- Ahmedabad

Key Responsibilities:

Catalog Management:

• Create, update, and manage product listings on e-commerce Platform. (E-commerce Website, Admin, backend)
• Ensure consistency and accuracy of product information including images, descriptions, specifications, pricing, and tags.
• Maintain catalog hygiene by removing duplicates, correcting errors, and updating out-of-stock items.
• Coordinate with the creative, content team, category, and product to get required assets for listings.

Category Management:

• Maintain classification and hierarchy of products by category, sub-category, and brand.
• Track performance of categories and identify bestsellers or underperformers.
• Suggest new sub-categories or attributes based on trends, customer behavior, and competitor benchmarking.
• Need to stay updated with new products going live and ensure timely addition in the category.

Order Management: Order Processing & Coordination

• Receive and validate purchase orders from sales team.
• Enter orders accurately into CRM systems with correct product specs, branding details, and timelines.
• Coordination with internal dept. to process the orders smoothly.
• Ensure artwork approvals, proofs, and SOP guidelines are followed.
• Daily check order flow and fill in the gaps to ensure smooth order fulfilment.

Key Skills Required:

• Proficient in MS Excel (Formulas, Pivot Tables, VLOOKUP, Power BI).
• Experience with e-commerce seller panels and CMS (OPS).
• Attention to detail and ability to work with large datasets.
• Knowledge of basic HTML (preferred, not mandatory).
• Willing to adapt and be flexible as per process requirement.

Qualifications:

• Bachelors degree,
• 3-5 years of relevant experience in e-commerce cataloguing, operations backend.