E-commerce Executive eBay & Etsy Operations

Sheetal Jewelleryhouse Llp; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Sheetal Jewelleryhouse Llp in Mumbai seeks a Senior E-commerce Executive for eBay USA and Etsy marketplace operations. The role involves managing day-to-day activities, optimizing product listings, and ownership of account performance. Jewelry background is preferred, with strong English communication and data analysis skills.

The candidate will handle international marketplaces, coordinate with inventory and design teams, and drive GMV growth across listings and promotions.

Qualifications

• 3-5 years hands-on marketplace experience.
• Strong experience with eBay USA is mandatory.
• Etsy experience preferred.
• Experience with international/USA marketplaces.
• Jewelry/category experience will be an advantage.
• Strong understanding of marketplace metrics and account health.
• Good Excel/Google Sheets skills.
• Ability to analyze sales data and identify business opportunities.
• Good written English and customer communication skills.

Responsibilities

• Manage complete day-to-day eBay account operations and listings.
• Monitor orders, shipping, returns and customer queries.
• Monitor account health and policy compliance.
• Identify listing opportunities and optimize catalog.
• Coordinate with inventory, graphics and fulfillment teams.
• Prepare marketplace reports (daily/weekly/monthly).
• Manage promotions, offers and marketplace activities.
• Analyze sales data and drive GMV and conversion.

Job description

Department: E-commerce

Experience: 03-05 Years

Location: Mumbai

Employment Type: Full-time

Platforms: eBay USA & Etsy

Industry: Jewelry / Fashion / Lifestyle preferred

Job Summary

We are looking for an experienced Senior E-commerce Executive eBay & Etsy who can independently manage day-to-day marketplace operations and take ownership of account performance.

The candidate should have hands-on experience managing eBay USA and Etsy, preferably for jewelry or other high-value products.

Key Responsibilities

eBay USA

• Manage complete day-to-day eBay account operations.
• Create, optimize and maintain product listings.
• Manage titles, descriptions, attributes, variations, pricing and images.
• Monitor orders, shipping, returns and customer queries.
• Monitor account health, seller performance and policy compliance.
• Identify listing and catalog improvement opportunities.
• Manage promotions, offers and marketplace activities.
• Analyze sales and product performance.
• Identify opportunities to increase GMV and conversion.
• Coordinate with inventory, graphics and fulfillment teams.
• Prepare daily/weekly/monthly marketplace reports.

Etsy

• Manage Etsy shop operations and listings.
• Optimize titles, tags, descriptions and product attributes.
• Monitor orders, customer communication and reviews.
• Identify opportunities to improve Etsy traffic and conversion.
• Manage promotions and seasonal activities.
• Maintain catalog accuracy and inventory synchronization.

Candidate Requirements

• 3-5 years of hands-on marketplace experience.
• Strong experience with eBay USA is mandatory.
• Etsy experience preferred.
• Experience with international/USA marketplaces.
• Jewelry/category experience will be an advantage.
• Strong understanding of marketplace metrics and account health.
• Good Excel/Google Sheets skills.
• Ability to analyze sales data and identify business opportunities.
• Good written English and customer communication skills.
• Should be able to work independently and take ownership.

Key Performance Indicators

• Monthly GMV/revenue
• Listing quality and accuracy
• Number of productive/optimized listings
• Conversion improvement
• Order processing accuracy
• Account health
• Customer response and resolution
• Returns/cancellation control
• Etsy traffic and sales growth
• Marketplace compliance

Important: This is not purely a listing/execution role. The candidate should be capable of gradually taking full ownership of eBay & Etsy business performance.