Customer Service Representative - eCom

JITO; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Ergode Ecommerce in Mumbai is seeking an Executive for the Customer Service department. The role requires at least 1 year of experience and emphasizes excellent communication and problem-solving skills.

The position is on-site and involves handling inquiries, resolving issues, and ensuring customer satisfaction. As part of the team, you will contribute to product information delivery, feedback analysis, and cross-department collaboration to ensure seamless service delivery.

Qualifications

• At least 1 year of customer service experience.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally.
• Handle escalated customer complaints and find effective solutions.
• Provide product information and assistance to customers.
• Monitor customer feedback and suggest improvements to enhance experience.
• Collaborate with other departments to ensure smooth service delivery.
• Maintain accurate customer records and documentation.
• Assist with training and mentoring new customer service representatives.
• Participate in team meetings and contribute ideas to improve processes.

Skills

Customer service

Communication

Problem solving

Job description

Ergode Ecommerce • Mumbai • Posted 6 months ago • Updated 6 months ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

We are seeking a highly motivated and experienced individual to join our Customer Service department as an Executive. The ideal candidate should have at least 1 year of experience in a similar role and possess excellent communication and problem-solving skills. As an Executive, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.

Responsibilities

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Handling escalated customer complaints and finding effective solutions.
• Providing product information and assistance to customers.
• Monitoring customer feedback and suggesting improvements to enhance the customer experience.
• Collaborating with other departments to ensure seamless communication and service delivery.
• Maintaining accurate customer records and documentation.
• Assisting with training and mentoring new customer service representatives.
• Participating in team meetings and contributing ideas to improve customer service processes.