E-Commerce Accounts Manager

SW Cybernetics; Dadri; On-site; INR 600,000 - 1,100,000; Full time

Job summary

SW Cybernetics in India is seeking a detail-oriented E-commerce Accounts Manager to oversee our brand presence on marketplaces like Amazon and Flipkart. You will manage day-to-day operations, optimize product visibility, and nurture relationships with marketplace partners to drive growth.

The role requires hands-on experience with listing optimization, advertising campaigns, and performance analytics. You will coordinate with marketing, logistics, and design teams to deliver measurable ROI and

Qualifications

• Bachelor's degree in Business, Marketing, E-commerce or related field.
• 2-5 years of proven experience managing e-commerce accounts (Amazon, Flipkart, etc.).
• Strong knowledge of online marketplaces, listing optimization, and e-commerce operations.
• Experience with marketplace advertising (Amazon PPC, Flipkart Ads).
• Proficiency in Excel, MS Office, and e-commerce analytics tools.

Responsibilities

• Oversee day-to-day operations and growth across leading marketplaces (Amazon, Flipkart, etc.).
• Manage seller/vendor accounts and ensure compliance with marketplace policies.
• Handle order processing, returns, claims, and customer escalations.
• Develop and implement strategies to increase sales and revenue.
• Monitor product performance, pricing, and category trends.
• Drive promotions, deals, and campaigns to boost visibility and conversions.
• Create and optimize product listings with titles, descriptions, keywords, images, and A+ content.
• Plan and execute advertising campaigns (Amazon PPC, Flipkart Ads).
• Analyze ad performance and optimize campaigns for ROI.
• Coordinate with internal teams (marketing, logistics, finance, design).
• Provide weekly/monthly performance reports with actionable insights.

Skills

E-commerce account management

Marketplace advertising

Excel & analytics

Communication

Negotiation

Problem-solving

Attention to detail

Education

Bachelor's degree in Business/Marketing/E-commerce

Tools

Excel

MS Office

Analytics tools

Job description

• We are seeking a highly motivated and detail-oriented E-commerce Accounts Manager to oversee and grow our brand presence across leading online marketplaces such as Amazon, Flipkart, and others.
• The ideal candidate will be responsible for managing day-to-day operations, driving sales growth, optimizing product visibility, and maintaining strong relationships with marketplace partners.

Key Responsibilities

• Account Management
• Manage seller/vendor accounts across marketplaces (Amazon, Flipkart, etc.).
• Ensure compliance with marketplace policies and resolve operational issues.
• Handle order processing, returns, claims, and customer escalations.
• Sales & Growth
• Develop and implement strategies to increase sales and revenue.
• Monitor product performance, pricing, and category trends.
• Drive promotions, deals, and campaigns to boost visibility and conversions.
• Product Listings & Optimization
• Create and optimize product listings with compelling titles, descriptions, keywords, images, and A+ content.
• Conduct keyword research and SEO optimization to enhance discoverability.
• Maintain accurate inventory, pricing, and product catalog.
• Advertising & Marketing
• Plan and execute advertising campaigns (Amazon PPC, Flipkart Ads, etc.).
• Analyze ad performance and optimize campaigns for maximum ROI.Collaborate with the creative team for infographics, banners, and A+ content.
• Analytics & Reporting
• Monitor sales, traffic, and conversion metrics.
• Provide weekly/monthly performance reports with actionable insights.
• Track competitor activities and market trends.
• Coordination & Communication
• Work closely with internal teams (marketing, logistics, finance, and design).
• Coordinate with marketplace account managers for growth opportunities.
• Ensure smooth communication between operations, warehouse, and customer service teams.

Qualifications & Skills

• Bachelors degree in Business, Marketing, E-commerce, or related field.
• 2-5 years of proven experience managing e-commerce accounts (Amazon, Flipkart, etc.).
• Strong knowledge of online marketplaces, listing optimization, and e-commerce operations.
• Experience with marketplace advertising (Amazon PPC, Flipkart Ads).
• Proficiency in Excel, MS Office, and e-commerce analytics tools.
• Excellent communication, negotiation, and problem-solving skills.
• Strong analytical mindset with attention to detail.

Preferred Qualities

• Prior experience in consumer goods, FMCG, electronics, or lifestyle brands.
• Ability to work in a fast-paced, deadline-driven environment.
• Creative mindset to propose new marketing and sales growth initiatives.